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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019910
Report Date: 03/20/2024
Date Signed: 03/20/2024 03:59:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/04/2024 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20240104161609
FACILITY NAME:TLC LEARNING CENTERFACILITY NUMBER:
198019910
ADMINISTRATOR:BLANCA APONTEFACILITY TYPE:
850
ADDRESS:11005 FOSTER RDTELEPHONE:
(562) 868-8516
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:120CENSUS: 63DATE:
03/20/2024
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Director Blanca Aponte TIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff member yelled at day care children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst Jeanette Estrada conducted an unannounced complaint inspection at the facility. The purpose of this inspection is to deliver findings for the above allegation for complaint received. LPAs met with Director Blanca Aponte who provided a tour of the facility. There were 13 children with one teacher in room 1, 12 children with 1 teacher in room 2, 19 children with two teachers in room 3, and 19 children and two teachers in room 5. Classroom 1 was observed to be over ratio. Deficiency will be cited on a separate LIC 809 case management report.

During the course of the investigation LPA J. Estrada conducted interviews with facility staff, children enrolled, and the Director. Interviews with staff revealed conflicting statements. Four staff interviewed stated that Staff 1 does raise their voice at the children. Other staff interviewed stated that Staff 1 has a loud voice but they have not observed Staff 1 yell at the children in a negative way. Children interviewed stated they have not been yelled at by Staff 1 or any teacher.
Continued on page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20240104161609
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: TLC LEARNING CENTER
FACILITY NUMBER: 198019910
VISIT DATE: 03/20/2024
NARRATIVE
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page 2
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
A technical violation is being issued today for personal rights
A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Director Blanca Aponte.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2