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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019910
Report Date: 06/18/2024
Date Signed: 06/18/2024 01:53:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2024 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20240402083459
FACILITY NAME:TLC LEARNING CENTERFACILITY NUMBER:
198019910
ADMINISTRATOR:BLANCA APONTEFACILITY TYPE:
850
ADDRESS:11005 FOSTER RDTELEPHONE:
(562) 868-8516
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:120CENSUS: 60DATE:
06/18/2024
UNANNOUNCEDTIME BEGAN:
12:16 PM
MET WITH:Director Blanca Aponte TIME COMPLETED:
01:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not supervising children at all times.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Jeanette Estrada and Jonnisha Culbert conducted an unannounced complaint inspection. LPAs met with Director Blanca Aponte and informed her of the reason for the visit. LPAs observed a total of 60 children supervised by 8 staff.
During the investigation, interviews were conducted with staff and parents regarding the allegation listed above. Interviews conducted did not corroborate the allegation. Interviews conducted revealed that children are not sent to the restroom unsupervised at any time. Per interviews, a group of children will be taken to the restroom together or an available staff member will be called to assist.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and a copy of the report and appeal rights were provided to the Director Blanca Aponte.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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