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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019966
Report Date: 04/16/2026
Date Signed: 04/16/2026 10:57:03 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2026 and conducted by Evaluator Seung Lee
COMPLAINT CONTROL NUMBER: 33-CC-20260220121647
FACILITY NAME:VILLALOBOS FAMILY CHILD CAREFACILITY NUMBER:
198019966
ADMINISTRATOR:GLORIA VILLALOBOSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(213) 909-3613
CITY:LOS ANGELESSTATE: CAZIP CODE:
90004
CAPACITY:14CENSUS: 3DATE:
04/16/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Gloria VillalobosTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Provider is operating over capacity
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seung Lee and Monique J Ayala conducted an unannounced complaint inspection. Upon arrival LPAs met with Licensee Gloria Villalobos. There were 3 children present along with the Licensee and 1 assistant during this inspection.

During the course of this inspection LPAs conducted interviews, reviewed documents, and made observations in regards to the above allegation.

The complaint alleges that the facility is over capacity. The reporting party stated that the Licensee was observed to have more than 26 children enrolled total while operating 7 days a week. The Licensee denied this allegation and made no disclosure. The Licensee stated while she does have 26 total children enrolled, there is never more than the maximum capacity of 14 at one time in the home.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 03/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20260220121647
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: VILLALOBOS FAMILY CHILD CARE
FACILITY NUMBER: 198019966
VISIT DATE: 04/16/2026
NARRATIVE
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During the inspection, LPA Lee conducted multiple unannounced inspections at different times of the day. During the unannounced inspections, the Licensee was observed to be in proper capacity. The Licensee stated that some of the children enrolled are part time children that are present only during the weekends or for short periods during the day.

During the investigation, LPA conducted multiple interviews. During the interviews, the Licensee and assistant denied the allegation and no disclosure. Children and parent of children interviews were attempted and conducted during this investigation.

While it is possible that the Licensee is operating over the allowed capacity of the License. It is also possible that the Licensee is operating within the terms of the License while having 26 children enrolled. While a large family child care having so many children enrolled can indicate the facility being over capacity, there was not enough corroborating evidence obtained to meet the preponderance of evidence

Based on the evidence collected during the investigation, the allegation that Licensee is operating over capacity may be valid. However, there is not enough preponderance of evidence to prove the alleged violation(s) did or did not occur. therefore at this time the above allegation is found to be unsubstantiated at this time.

The notice of site inspection must remain posted for a period of 30 days during hours of operation. Failure to maintain posting will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Licensee Gloria Villalobos. Appeal rights discussed and explained.
SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2