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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020011
Report Date: 07/19/2024
Date Signed: 07/19/2024 12:11:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2024 and conducted by Evaluator Angelica Wallin
COMPLAINT CONTROL NUMBER: 54-CC-20240605160334
FACILITY NAME:NAVARRE FAMILY CHILD CAREFACILITY NUMBER:
198020011
ADMINISTRATOR:JOLANDRA NAVARREFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 472-5580
CITY:LONG BEACHSTATE: CAZIP CODE:
90802
CAPACITY:14CENSUS: 4DATE:
07/19/2024
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Licensee Jolandra NavarreTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Reporting Requirements - Provider did not report injuries to child's authorized representative
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On July 19, 2024 at 11:15 am Licensing Program Analyst (LPA) A. Wallin conducted an unannounced complaint investigation for the purpose of delivering findings for the above allegations. LPA met with licensee, Jolandra Navarre and advised the of purpose of the visit. During inspection, LPA observed 4 children and 1 staff present. LPA observed proper care and supervision and ratio. All adults present in the home have criminal record clearance at time of inspection. During inspection, LPA conducted additional interview with licensee. Throughout inspection, LPA conducted interviews with 11 out of 14 children and three staff. Note: (child #3,#4, #7, #8, #11 were not qualified to complete an interview).

After conducting interviews with multiple witnesses, LPA received no corroborated disclosures that they witnessed the allegations or corroboration that they experienced the allegations. This Agency has investigated the above complaint and found that although the allegations may have happened or are valid; based on observations, interviews, and documents obtained there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the allegations are deemed UNSUBSTANTIATED. No deficiency was cited at this time for this complaint allegation. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview was conducted and report was reviewed with the Licensee, Jolandra Navarre.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Angelica Wallin
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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