198020146-6-10-2026-33-CC-ACHO-DV3UH2-20260615153513

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198020146
Report Date: 06/10/2026
Date Signed: 06/10/2026 11:15:57 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2025 and conducted by Evaluator Monique Jessica Ayala

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20251216210616

FACILITY NAME:	PHOENIX GLOBAL GREEN SCHOOL LLC		FACILITY NUMBER:	198020146
ADMINISTRATOR:	CELINE CHOUTEAU		FACILITY TYPE:	850
ADDRESS:	6082 YORK BLVD		TELEPHONE:	(323) 255-5701
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90042
CAPACITY:	26	CENSUS: 20	DATE:	06/10/2026
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Celine Chouteau, Director		TIME COMPLETED:	09:50 AM

ALLEGATION(S):

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Personal Rights: Inappropriate touching with staff and children

INVESTIGATION FINDINGS:

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On June 10, 2026, Licensing Program Analyst (LPA) Monique Ayala conducted an unannounced Complaint investigation at the above facility. LPA was greeted by Director, Celine Chouteau who guided LPA on a tour of the facility. LPA observed 20 children in care with 4 staff members.

The purpose of the inspection is to deliver the findings for the above allegation. The allegation was investigated by the department’s Investigation Branch (IB), Investigator Sonia Torre.

During the investigation, interviews with Staff #1 (S1) to Staff #9 (S9), Child #1 (C1) to Child #7 (C7), Parent #1 (P1) to Parent #3 (P3), Witness #1 (W1) and the Reporting Party interview was conducted. IB Investigator also obtained relevant documentation.

RP alleged, Staff #1 (S1) inappropriately touched Child #1 (C1) and C1 touched S1 in their private areas.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Monique Jessica Ayala
LICENSING EVALUATOR SIGNATURE:	DATE: 06/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20251216210616

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: PHOENIX GLOBAL GREEN SCHOOL LLC	FACILITY NUMBER: 198020146
	VISIT DATE: 06/10/2026

NARRATIVE

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Disclosed in forensic interview, C1 stated that S1 touched C1 in their “privacy”; per forensic interview no additional disclosures were made. According to P1, one evening C1 made a comment about their butt. P1 stated, that the comment led to ask C1 additional questions. P1 asked C1 if anyone had touched their butt and according to P1 they stated, “yes, S1”. RP stated they were dispatched to the facility within 3 days of the disclosure to start their investigation for P1’s concerns. The investigation also found that there was a witness to C1s disclosure who is identified as W1. W1 stated that they recorded the conversation with C1 and described the recording as “confusing” but recalled C1 stating that S1 either touched C1 or C1 touched S1 inappropriately. Interviews with C1-C7 found that no disclosures were made about the staff and allegation. Furthermore, none of the children remembered S1 and stated that they felt safe at their school. S2-S9 were interviewed by IB. Staff interviewed stated that they never observed S1 being inappropriate with children. S2 stated that the facility has cameras indoors and outdoors and did not observe S1 to be inappropriate with children. RP was interviewed and stated that during their investigation S1 denied the allegations. IB also interviewed S1 who denied the allegation. During the course of interviews, P2 did disclosed a concern with S1 touching their child roughly with their hands during nap time. Per P2, they informed S2 of the concern and S2 informed P2 that nothing occurred as S2 reviewed the facilities video footage. Per P2, their child never stated that S1 inappropriately touched their child. P3 made no disclosures about the allegation.

Based on interviews conducted, the above allegation is deemed UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy of this report was provided to director, Celine Chouteau. A Notice of Site Visit was provided and must be posted for 30 days.

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Monique Jessica Ayala
LICENSING EVALUATOR SIGNATURE:	DATE: 06/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026

LIC9099 (FAS) - (06/04)

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