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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020155
Report Date: 05/16/2023
Date Signed: 05/16/2023 02:33:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/30/2023 and conducted by Evaluator Raul Navarro
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20230330092454
FACILITY NAME:MUSE ACADEMY INC., THEFACILITY NUMBER:
198020155
ADMINISTRATOR:MAILE JUAREZFACILITY TYPE:
850
ADDRESS:1135 GAVIOTA AVETELEPHONE:
(310) 924-7515
CITY:LONG BEACHSTATE: CAZIP CODE:
90813
CAPACITY:77CENSUS: 43DATE:
05/16/2023
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Maile JuarezTIME COMPLETED:
02:58 PM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Raul Navarro conducted an unannounced complaint inspection on 05/16/2023. LPA Navarro arrived at 12:20pm and met with Director Maile Juarez. LPA conducted an inspection to deliver the findings to the allegations above. There were 43 sleeping preschoolers present with 3 staff during today's inspection.

During the course of the investigation LPA Navarro toured the facility, conducted interviews with the Director, staff, children in care and parents. Complainant was not interviewed due to choosing to remain anonymous. Interviews conducted with the Director, staff, children and parents were not consistent with the allegations made by the Complainant. Due to conflicting statements made by the Complainant and interviews conducted with Director, staff, children, and parents, the allegation that staff mishandles day-care children while in care is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Raul Navarro
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20230330092454
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: MUSE ACADEMY INC., THE
FACILITY NUMBER: 198020155
VISIT DATE: 05/16/2023
NARRATIVE
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Exit interview was conducted with Director Maile Juarez. The notice of site visit was given to the Director and must remain posted for 30 days.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Raul Navarro
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2