198020155-6-8-2023-54-CC-KCHS-CSRREM-20230613125746

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198020155
Report Date: 06/08/2023
Date Signed: 06/08/2023 12:20:28 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/30/2023 and conducted by Evaluator Raul Navarro

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20230330092454

FACILITY NAME:	MUSE ACADEMY INC., THE		FACILITY NUMBER:	198020155
ADMINISTRATOR:	MAILE JUAREZ		FACILITY TYPE:	850
ADDRESS:	1135 GAVIOTA AVE		TELEPHONE:	(310) 924-7515
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90813
CAPACITY:	77	CENSUS: 47	DATE:	06/08/2023
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Sarita Moore-Lead Teacher		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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Personal Rights

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Raul Navarro conducted an unannounced complaint inspection on 06/08/2023. LPA Navarro arrived at 09:45am and met with Lead Teacher Sarita Moore. There were 47 preschoolers present with seven staff during today's inspection.

The purpose of today's inspection was to conduct additional interviews with staff and children in care. Interviews conducted with staff and children were not consistent with the allegations made by the Complainant. Due to conflicting statements made by the Complainant and interviews conducted with Director, staff, children, and parents, the allegation that staff mishandles day-care children while in care is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview was conducted with Lead Teacher Sarita Moore. The notice of site visit was given and must remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Raul Navarro
LICENSING EVALUATOR SIGNATURE:	DATE: 06/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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