<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020155
Report Date: 01/04/2024
Date Signed: 01/04/2024 12:16:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2023 and conducted by Evaluator Raul Navarro
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20231113134940
FACILITY NAME:MUSE ACADEMY INC., THEFACILITY NUMBER:
198020155
ADMINISTRATOR:MAILE JUAREZFACILITY TYPE:
850
ADDRESS:1135 GAVIOTA AVETELEPHONE:
(310) 924-7515
CITY:LONG BEACHSTATE: CAZIP CODE:
90813
CAPACITY:77CENSUS: 45DATE:
01/04/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Maile JuarezTIME COMPLETED:
12:36 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not ensure sandbox is free of cat feces

Staff do not maintain the facility in clean and sanitary condition
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Raul Navarro conducted an unannounced compliant inspection on 01/04/2024. LPA arrived at the facility at 9:30am and met with interim Director Maile Juarez. LPA conducted the inspection to investigate the allegations above. There were 45 children present with seven staff during today's inspection.

During the investigation LPA Navarro toured the facility and interviewed the Director, staff, children and parents. Interviews conducted with children and staff were consistent with their facts establishing that the allegations had occurred and that the facility did not take the actions needed to prevent it. The allegations of staff do not ensure sandbox is free of cat feces and staff do not maintain the facility in clean and sanitary condition are Substantiated. Based on interviews conducted and observations, the preponderance of evidence has been met, therefore the above allegations are found to be substantiated. California code of regulations, (Title 22, 101238.2(f) and 101238.3(b)) are being cited on the attached LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Raul Navarro
LICENSING EVALUATOR SIGNATURE:

DATE: 01/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20231113134940
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: MUSE ACADEMY INC., THE
FACILITY NUMBER: 198020155
VISIT DATE: 01/04/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Exit interview was conducted with Director Maile Juarez. The Director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these forms. The plan of correction (POC) was discussed with the Director. The deficiencies that are being cited need to be cleared to protect the children's health and safety and personal rights.

The notice of site visit was posted where the parent/guardian of children enter and exit the facility.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Raul Navarro
LICENSING EVALUATOR SIGNATURE:

DATE: 01/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/04/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 54-CC-20231113134940
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: MUSE ACADEMY INC., THE
FACILITY NUMBER: 198020155
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/04/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/18/2024
Section Cited
CCR
101238.2(f)
1
2
3
4
5
6
7
Outdoor Activity Space. (1) Sandboxes shall be inspected daily and kept free of hazardous foreign materials. This requirement was not met as evidenced by interviews conducted. Staff and children interviewed disclosed that they have observed cat feces in the sandbox.
1
2
3
4
5
6
7
Per Director, they have purchased deterant devices to keep cats away. Director also stated that staff will inspect the sandbox before children go outside and throughout the day and document it in a log. Director will submit a copy of the log to LPA by the POC date of 1/18/24.
8
9
10
11
12
13
14
This is a potential risk to the health and safety to the children in care.
8
9
10
11
12
13
14
Type B
01/18/2024
Section Cited
CCR
101238.3(b)
1
2
3
4
5
6
7
101238.3- Indoor activity space. (b)- The floors of all rooms shall have a surface that is safe and clean. This requirement was not met as evidenced by observations and interviews conducted. This is a potential risk to the health and safety of the children in care.
1
2
3
4
5
6
7
Per Director, facility has purchased a spot cleaner. Director will submit a log of when the carpet is cleaned. LPA also observed that the facility had purchased a new carpet. Deficiency was corrected during inspection.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Raul Navarro
LICENSING EVALUATOR SIGNATURE:

DATE: 01/04/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/04/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3