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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020155
Report Date: 04/05/2024
Date Signed: 04/05/2024 02:55:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/08/2024 and conducted by Evaluator Tiffanie Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20240208144859
FACILITY NAME:MUSE ACADEMY INC., THEFACILITY NUMBER:
198020155
ADMINISTRATOR:MAILE JUAREZFACILITY TYPE:
850
ADDRESS:1135 GAVIOTA AVETELEPHONE:
(310) 924-7515
CITY:LONG BEACHSTATE: CAZIP CODE:
90813
CAPACITY:77CENSUS: 36DATE:
04/05/2024
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Mail JuarezTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights- Staff handled day care child(ren) in a rough manner.
Personal Rights- Staff caused injury to child.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs), T. Tran and P. Bowden arrived at the above licensed facility to conduct an unannounced subsequent complaint inspection for the purpose of concluding the complaint investigation of the above allegations. Upon arrival, LPAs met with Center Director Maile Juarez. There were no concerns with the level of care and supervision at this time.
Based upon the evidence obtained during the course of the investigation through interviews and record reviews, facility representative denied the allegation of pulling the child arm and staff caused an injury to a child in care. The evidence does not support, nor disprove the above personal rights allegations happened at the facility. Therefore, the allegations have been determined unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the facility representative, Maile Juarez.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 04/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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