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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020155
Report Date: 12/18/2024
Date Signed: 12/18/2024 11:15:19 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2024 and conducted by Evaluator Randy Derraco
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20240918123126
FACILITY NAME:MUSE ACADEMY INC., THEFACILITY NUMBER:
198020155
ADMINISTRATOR:MAILE JUAREZFACILITY TYPE:
850
ADDRESS:1135 GAVIOTA AVETELEPHONE:
(310) 924-7515
CITY:LONG BEACHSTATE: CAZIP CODE:
90813
CAPACITY:77CENSUS: 32DATE:
12/18/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Director - Maile JuarezTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Staff left dried feces on day care child - Personal Rights
Staff are not properly supervising day care child resulting in injuries - Supervision
Staff does not ensure day care child's food restrictions are being met - Personal Rights
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) R. Derraco conducted an unannounced complaint inspection to the above mentioned facility on 12/18/24. LPA arrived at the facility at 9:15 AM and was met by Director, Maile Juarez, who guided analyst on a tour of the facility. LPA observed 5 adults caring for children, and 32 children in care. The facility was observed to be clean and in good repair.

The purpose of this inspection is to deliver findings to the above mentioned allegations. During the investigation, LPA made observations, conducted interviews, and reviewed records. Individuals interviewed state that potty training services are provided to children in care. Individuals state that they either request the help of a teacher when using the restroom, or the child in care uses the restroom by themselves. Individuals interviewed state that if an injury occurs with a child in care, parents are contacted through the brightwheel application, and the Director is notified to take the next steps. Next steps include contacting parents and following up with families to determine if medical attention is needed. LPA observed that the Director
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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20240918123126
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: MUSE ACADEMY INC., THE
FACILITY NUMBER: 198020155
VISIT DATE: 12/18/2024
NARRATIVE
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understands how to file an unusual incident report. Individuals interviewed state that food is served "family style" and no child is refused food during meal time. Individuals state that when a specialized diet is required, children sit alongside each other or at a separate table. During the investigation, LPA observed a neon pink allergy list / specialized diet list posted in each classroom. Individuals interviewed state when there is a change, the Director usually changes the color of the list and sends a message through brightwheel to advise teachers. One individual that was interviewed stated that they had concerns with the facility, however the concerns did not corroborate any of the above listed allegations. During the investigation, LPA observed the facility to be within teacher to child ratio during complaint inspections (3). Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director Maile Juarez.

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SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2