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32 | LPA Lee did observe a copy of the text messages between the Parent of Child#1 and the facility. The parent had sent a message to the facility after Child#1 was picked up regarding the feeding. The facility Director responded to the message stating that there was no formula or milk in the Child's bag and that the solid food meals prepared by the facility would not have been appropriate since Child#1 is 6 months old. When asked about the messages sent to the parent, the Director stated that there was a misunderstanding between the Staff of the infant room and herself. The Director stated that she was not present at the facility during the day of the incident and misunderstood the explanation from the staff about Child#1. LPA Lee advised the Director to double check with the staff before responding to a parent to avoid communication errors in the future. It was observed from interviews that Child#1 was brought to the facility with formula, but the Child did not consume all of it which prompted the concern from the parent. Since the Director and Staff in the infant room do not use English as a first language, LPA Lee advised the Director on the importance of taking time to check for any errors before communicating with a parent using email or text messaging.
The complaint also alleged that Child#1 was picked up from the facility with a hat and a jacket that the child arrived in the morning. The complaint went on to state that the child's coat and hat should have been removed since the child looked uncomfortable to the parent during pick up. The facility stated that facility does tend to be a bit colder than outside, and the coat and hat were not removed since the child did not look uncomfortable to the Staff in the infant room.
Although Child#1 did not finish the formula in his bottle, the facility did attempt to feed the child multiple times during the 6 hours the child was in the facility. Due to regulations regarding personal rights, a facility staff cannot force a child to drink or eat if he or she does not want to. The same thing applies to the clothing of a child in the classroom. If a child did not seem to be uncomfortable to the staff member in the classroom, than choosing not to remove a child's coat and hat would have been the facility honoring the child's personal rights. Although it is possible that the child was uncomfortable but was not noticed by the facility there is not enough evidence to prove this was the case. Child#1 was at the facility for 1 day for 6 hours. Since the incident involving Child#1 and feeding happened 1 time, there is not enough evidence to suggest that there was a pattern of not feeding the child.
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