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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020176
Report Date: 12/02/2025
Date Signed: 12/02/2025 09:45:30 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/31/2025 and conducted by Evaluator Monique Jessica Ayala
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20251031092326
FACILITY NAME:KIDSZONE PRESCHOOL ACADEMYFACILITY NUMBER:
198020176
ADMINISTRATOR:YVONNE WITHERSFACILITY TYPE:
850
ADDRESS:1206 LINCOLN AVETELEPHONE:
(626) 345-5922
CITY:PASADENASTATE: CAZIP CODE:
91103
CAPACITY:33CENSUS: 16DATE:
12/02/2025
UNANNOUNCEDTIME BEGAN:
08:10 AM
MET WITH:Jasmin Lugo, Assistant DirectorTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Facility does not have hot water
Too many children in the room with one teacher
INVESTIGATION FINDINGS:
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On December 2, 2025, Licensing Program Analyst (LPA) Monique Ayala conducted an unannounced complaint investigation at the above facility. LPA met with Assistant Director, Jasmin Lugo who guided LPA on a tour of the facility. LPA observed 16 children with 2 staff members.

The purpose of the inspection is to deliver findings to an investigation regarding the two allegations ahove.

During the investigation LPA interviewed Staff #1 (S1) to Staff #6 (S6), Child #1 (C1) to Child #3 (C3) and Parent #1 (P1) and Parent #3 (P3). LPA also obtained a current facility roster and tested the facility’s hot water on 11/03/2025 and 12/02/2025. LPA was unable to interview the Reporting Party (RP) as the RP remained anonymous.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Monique Jessica Ayala
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20251031092326
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KIDSZONE PRESCHOOL ACADEMY
FACILITY NUMBER: 198020176
VISIT DATE: 12/02/2025
NARRATIVE
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RP alleged, “Facility does not have hot water”. Per RP, they overheard staff at the facility stating that the child care center did not have hot water over 2.5 months. Per S1, the facility has been without hot water for about a week due to the water heater being electric and a part needed to be ordered. Per S2, the facility has been without hot water for approximately 2 to 3 months. Per S3, the facility has been without hot water for about 2 months. Per S4, the facility has been without hot water for approximately 2 weeks. Per S5, they have not noticed if the facility has been without hot water. Per S6, they stated they haven’t noticed but only uses cold water to wash their hands. Per S2, the facility utilizes hot water to clean utensils children use that the facility lends children in care and to wash the children’s hands with warm/luke water. On 11/03/2025, LPA toured the facility and observed 3 sinks (2 classrooms and 1 restroom) that did not have any hot water. LPA brought it to S1’s attentions who stated the hot water was not currently working. LPA observed the 3 sinks (2 classroom and 1 restroom) again on 12/02/2025 and observed the hot water to be working. LPA interviewed C1-C3 who stated they use cold water to wash their hands. LPA interviewed P1-P3 who did not corroborate with the allegation.

RP alleged, “Too many children in the room with one teacher”. Per RP, during drop off in the Great classroom, they noticed too many children in the class with one teacher. LPA interviewed S2 and S3 who stated that S2 has been alone with 13 children at one time without assistance. Per S2, they were out of ratio for approximately 2 months with 13 children. Per S5, they have been out ratio with 15 children at one time without assistance. C1-C3 and P1-P3 did not corroborate with the allegation.

Based on interviews conducted and observation, the above allegations are deemed SUBSTANTIATED. A finding of Substantiated means that the preponderance of evidence standard has been met. During interviews with staff and observation, the facility was without hot water. During interviews with staff, the facility has been out ratio on multiple occasions.

The facility is being cited a Type B deficiency in accordance with Title 22 Regulations code, 101239(e) regarding hot water.

The facility is being cited a Type A deficiency in accordance with Title 22 Regulations code, 101216.3(a) regarding Teacher-Child Ratio.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Monique Jessica Ayala
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20251031092326
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KIDSZONE PRESCHOOL ACADEMY
FACILITY NUMBER: 198020176
VISIT DATE: 12/02/2025
NARRATIVE
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LPA Monique Ayala, informed assistant director, Jasmin Lugo that this report dated 12/02/2025 document(s) one Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk to the health, safety, or personal rights of children in care. Also, LPA Monique Ayala informed the assistant director to provide a copy of this licensing report dated 12/02/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A Notice of Site Visit was provided and must be posted for 30 days.

Exit interview was conducted and a copy of this report was provided to Assisant Director, Jasmin Lugo.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Monique Jessica Ayala
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20251031092326
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KIDSZONE PRESCHOOL ACADEMY
FACILITY NUMBER: 198020176
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/02/2025
Section Cited
CCR
101216.3(a)
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Teacher-Child Ratio: There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance... This requirement was not met as evidence by. Based on interviews it was disclosed that S2 and S5 have been alone with more than 12 children at
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Per assistant director, the facility has a floater that arrives daily at 8am. Per assistant director, the facility utilizes walkie talkies and have an active group chat to communicate if assistance is needed.
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one time. This poses an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Monique Jessica Ayala
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20251031092326
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KIDSZONE PRESCHOOL ACADEMY
FACILITY NUMBER: 198020176
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/02/2025
Section Cited
CCR
101239(e)(1)
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Fixtures, Furniture, Equipment and Supplies: Faucets used by children for personal care shall deliver hot water. This requirement was not met as evidence by: Based on interviews and observation the facility did not have hot water during the first inspection 11/03/2025.
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Per assistant director, the facility now has hot water. LPA observed hot water to be operable.
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Per S2, they utilize hot water to wash the children's utensils. This poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Monique Jessica Ayala
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5