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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020255
Report Date: 09/09/2025
Date Signed: 09/09/2025 12:47:42 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/05/2025 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250805113717
FACILITY NAME:WHITTIER CHRISTIAN SCHOOLFACILITY NUMBER:
198020255
ADMINISTRATOR:MARTHA L RODRIGUEZFACILITY TYPE:
850
ADDRESS:6525 NORWALK BLVD.TELEPHONE:
(562) 298-7801
CITY:WHITTIERSTATE: CAZIP CODE:
90606
CAPACITY:45CENSUS: 14DATE:
09/09/2025
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Director, Martha L. RodriguezTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff did not ensure facility was maintained in a sanitary condition
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced complaint inspection visit to deliver findings for the above allegation. LPA met with Director, Martha L. Rodriguez, to whom the reason for the visit was explained. Director guided LPA on a tour of the facility. Census was taken. LPA observed 14 children with 3 staff present upon arrival.

During this investigation LPA conducted interviews with Director, five (5) staff, and three (3) day care parents. LPA Babcock also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), and staff handbook for the facility.

Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20250805113717
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: WHITTIER CHRISTIAN SCHOOL
FACILITY NUMBER: 198020255
VISIT DATE: 09/09/2025
NARRATIVE
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Allegation: Staff did not ensure facility was maintained in a sanitary condition

According to the allegation, multiple children at the facility were ill with symptoms of fever and vomiting during at the beginning of August 2025 and the facility had outbreaks of pink eye, hand, foot, and mouth and pneumonia in the last year. The allegation stated the facility does not have proper sanitation practices.

During the investigation, LPA reviewed the facility Staff Handbook. The Staff Handbook states the facility uses a "bleach and water solution on hand washing sinks, toilets, and other surfaces that need disinfecting". During interviews staff and Director reported Staff #4 cleans the children's bathroom at the facility. Staff #4 stated "I use water and soap for the floors and for the bathrooms I use hot water with soap every day". When asked by LPA if Staff #4 uses bleach or another cleaning agent other than soap and water in the bathroom, Staff #4 stated, "No, I am allergic to those kinds of products".

The Centers for Disease Control and Prevention states the key steps for cleaning and disinfecting bathrooms is to first clean with soap and water and then to disinfect. As staff interviews conducted revealed the facility cleaned the bathrooms with only soap and water and did not disinfect the bathroom used by children, staff did not ensure the facility was maintained in a sanitary condition.

Based on LPA interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, are being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days.


Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Director, Martha L. Rodriguez.


Page 2 of 2
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 33-CC-20250805113717
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: WHITTIER CHRISTIAN SCHOOL
FACILITY NUMBER: 198020255
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/09/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/09/2025
Section Cited
CCR
101238(a)
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Buildings and Grounds 101238(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.
This requirement was not met as evidenced by:
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Director states that beginning 8/22/25 staff have begun having the bathroom sanitized per the staff handbook, using bleach and water.
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Based on interview and record review, the facility did not comply with the section cited above as facility was not properly disinfecting, which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/05/2025 and conducted by Evaluator Lilli Babcock
COMPLAINT CONTROL NUMBER: 33-CC-20250805113717

FACILITY NAME:WHITTIER CHRISTIAN SCHOOLFACILITY NUMBER:
198020255
ADMINISTRATOR:MARTHA L RODRIGUEZFACILITY TYPE:
850
ADDRESS:6525 NORWALK BLVD.TELEPHONE:
(562) 298-7801
CITY:WHITTIERSTATE: CAZIP CODE:
90606
CAPACITY:45CENSUS: 14DATE:
09/09/2025
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Director, Martha L. RodriguezTIME COMPLETED:
01:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not follow reporting requirements
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced complaint inspection visit to deliver findings for the above allegation. LPA met with Director, Martha L. Rodriguez, to whom the reason for the visit was explained. Director guided LPA on a tour of the facility. Census was taken. LPA observed 14 children with 3 staff present upon arrival.

During this investigation LPA conducted interviews with Director, five (5) staff, and three (3) day care parents. LPA Babcock also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), and staff handbook for the facility.

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20250805113717
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: WHITTIER CHRISTIAN SCHOOL
FACILITY NUMBER: 198020255
VISIT DATE: 09/09/2025
NARRATIVE
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Allegation: Staff did not follow reporting requirements

According to the allegation, multiple children at the facility were ill with symptoms of fever and vomiting during at the beginning of August 2025 and the facility had outbreaks of pink eye, hand, foot, and mouth and pneumonia in the last year. The allegation states the facility did not report the outbreaks of illnesses to parents of children in care.

During interviews, Staff and Director were not able to provide an accurate number of children with symptoms of fever and vomiting during the first few weeks in August, and denied any outbreaks of pink eye, hand, foot, and mouth, and pneumonia in the past year.



During the complaint investigation, staff interviewed stated there is not a record kept of dates and symptoms of children who are sick either because their parents kept them home from the facility, or a child was sent home from the facility due to illness. LPA advised Director that this information is helpful to alert parents of outbreaks of illness and to report to licensing and the department of public health when needed.

Staff and parents interviewed reported that the facility reports cases of multiple illnesses to parents either verbally or through the Brightwheel app to which parents have access.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

There were no deficiencies cited on the above-mentioned allegation per California Code of Regulations Title 22.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Director, Martha L. Rodriguez.

Page 2 of 2
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5