<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020316
Report Date: 07/19/2024
Date Signed: 07/19/2024 04:12:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2024 and conducted by Evaluator Saul Valenzuela
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240522104912
FACILITY NAME:FLORES FAMILY CHILD CAREFACILITY NUMBER:
198020316
ADMINISTRATOR:CYNTHIA FLORESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 347-0133
CITY:WHITTIERSTATE: CAZIP CODE:
90604
CAPACITY:14CENSUS: 10DATE:
07/19/2024
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Cynthia Flores, LicenseeTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee does not provide adequate transportation for the daycare children
Adult leaves the daycare children at school
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Saul Valenzuela and Roxana Lopez conducted an unannounced follow-up complaint inspection to deliver findings on the above allegations. LPAs met with Licensee, Cynthia Flores, to whom the reason for the visit was explained. Licensee guided LPAs on a tour of the facility. LPAs observed 10 children, Licensee, and Licensee’ two assistants present at the facility during this inspection.

During this investigation LPAs conducted interviews with Licensee, staff #2, 2 children, and 1 daycare parent. LPA Valenzuela also obtained several documents related to complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), declarations from licensee and staff #2, and copies of text messages.

Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Saul Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20240522104912
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: FLORES FAMILY CHILD CARE
FACILITY NUMBER: 198020316
VISIT DATE: 07/19/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
According to the allegation # 1 Licensee does not provide adequate transportation for the day care children and allegation # 2 adult leaves day care child at school.

The licensee disclosed that on May 21, 2024, they told Staff #2 to leave child #1 at school due to behavior issues. The licensee told Staff #2 that they would contact child #1’s parent and have them pick up the child from school. Per Licensee, they do not have a written transportation contract on file and Licensee stated " It was all verbal agreement with parents and I am not charging them".

Staff #2 returned with child #2 to the day care home, leaving child #1 at school for the parent to pick up. The licensee stated that she has told Staff #2 in the past to leave child #1 at school for the parent to pick up child due to behavioral issues. Staff #2 confirmed that “this is not the first time this has happen plenty of times” where child #1 was left at the school for the parent to pick up. Child #1’s parent also confirmed that child #1 has been left at school “four or five times before” and that school officials would notify the parent that child #1 was not picked up by day care staff.

Declarations obtained from the Licensee and Staff #2 documents that child #1 was left at school and parent was notified via text message.

Based on interviews conducted by the LPA and the licensee’s own statements, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & chapter 1), are being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of
$100.

An exit interview conducted, and the report was reviewed with Licensee, Cynthia Flores.

Page 2 of 2
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Saul Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20240522104912
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: FLORES FAMILY CHILD CARE
FACILITY NUMBER: 198020316
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/19/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/19/2024
Section Cited
CCR
102423(a)(4)
1
2
3
4
5
6
7
4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning.
1
2
3
4
5
6
7
Per Licensee, she will update the contract to add a transportation agreement and have parents signed updated contract. Licensee states that she will not leave child at school behind. Per licensee, she will review Child Care Licensing DIvision resource videos and submit to LPA by 8/19/024.
8
9
10
11
12
13
14
This requirement was not met evidenced by: Based on interviews, The licensee failed to provide transportation for a child enrolled in their facility, from school because of behavior issues.. Per verbal agreement, the licensee's responsibility is to pick up child #1 from
8
9
10
11
12
13
14
school, which poses/posed a potential health, safety or personal rights risk to persons in care.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Saul Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3