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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020437
Report Date: 07/30/2025
Date Signed: 07/30/2025 09:49:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/02/2025 and conducted by Evaluator Staicy Perry
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250502121808
FACILITY NAME:PUENTE LEARNING CENTER-PRESCHOOL PROGRAMFACILITY NUMBER:
198020437
ADMINISTRATOR:DOMINIC ARMENDARIZFACILITY TYPE:
850
ADDRESS:501 S. BOYLE AVETELEPHONE:
(323) 780-8900
CITY:LOS ANGELESSTATE: CAZIP CODE:
90033
CAPACITY:21CENSUS: 0DATE:
07/30/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Dominic Armendariz, Director TIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Reporting Requirements- Staff do not report incidents to appropriate parties
Personal Rights-Staff did not provide a safe environment for children in care
INVESTIGATION FINDINGS:
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On Wednesday, July 30, 2025, Licensing Program Analyst (LPA) Staicy Perry conducted an unannounced complaint investigation at the above facility to deliver findings regarding the allegations listed above. LPA Staicy Perry met with Director Dominic, who assisted with a tour of the facility. During the visit, there were 0 children in care and 0 staff present due to facility being on summer break.

During the investigation, LPA Perry conducted interviews with staff and parents, and reviewed and obtained documentation including, but not limited to, the children’s roster, parent handbook, personnel reports, and other pertinent records. The reporting party was also contacted.

ALLEGATION 1: Staff do not report incidents to appropriate parties.

According to the reporting party, Director Dominic and Coordinator Tracy allegedly instructed staff not to
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20250502121808
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: PUENTE LEARNING CENTER-PRESCHOOL PROGRAM
FACILITY NUMBER: 198020437
VISIT DATE: 07/30/2025
NARRATIVE
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report behavioral incidents involving children to appropriate parties, including parents or licensing.
During staff interviews, Staff #1 reported that incidents involving Child #1 did not require medical attention and therefore were not reportable to licensing per Title 22 regulations. Staff confirmed that they did communicate incidents with families when necessary. As well as S#2-S#5 stated that no incidents required medical attention.

Parent interviews did not result in any disclosures supporting this allegation. Parents interviewed stated that they are satisfied with the care and supervision that is provided by the facility and had no concerns.
During LPA’s observations and file review, LPA Perry did not observe any incidents that were documented that required medical attention. LPA Perry reviewed Title 22 regulations for reporting requirements with Director Dominic and director understood.

ALLEGATION 2: Staff do not provide a safe environment for children in care

The reporting party alleged that Child #1 displayed aggressive behaviors, including biting, hitting, and pushing other children into walls, and claimed that administration was aware but did not address the behavior.

During interviews, Staff #1 and Staff #2 acknowledged the behavior concerns with Child #1 and stated that they had ongoing communication with the child’s family to seek strategies and support Child #1. They also reported that efforts were made to ensure the safety of other children in care and to provide Child #1 with the appropriate environment and support. S#3-S#5 stated that redirection was used to help prevent incidents from occurring. Staff #1 stated that behavior support plans or interventions have been implemented and stated that, “Teaching Team meetings. Advocacy that teaching team attendance be consistent to work with child.”

Parent interviews did not disclosure any relevant to this allegation. Parents interviewed stated that they are satisfied with the care and supervision that is provided by the facility and had no concerns.
Based on interviews, observations and disclosures made during the department’s investigation, no disclosures were made by staff or parents pertaining to the allegations above, “Staff do not report incidents to appropriate parties” and “Staff did not provide a safe environment for children in care”. Therefore, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20250502121808
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: PUENTE LEARNING CENTER-PRESCHOOL PROGRAM
FACILITY NUMBER: 198020437
VISIT DATE: 07/30/2025
NARRATIVE
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No deficiencies being issued. A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were given and explained. Exit interview conducted, report provided to Director Dominic.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3