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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020608
Report Date: 10/12/2023
Date Signed: 10/12/2023 10:57:21 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/04/2023 and conducted by Evaluator Anomeh Eivazian
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20231004134254
FACILITY NAME:SANOYAN FAMILY CHILD CAREFACILITY NUMBER:
198020608
ADMINISTRATOR:LUSINE SANOYANFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(747) 248-9947
CITY:GLENDALESTATE: CAZIP CODE:
91207
CAPACITY:14CENSUS: 8DATE:
10/12/2023
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Lusine Sanoyan, LicenseeTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Licensee did not reveal the facility license number in an advertisement.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Anomeh Eivazian conducted an unannounced complaint inspection in regards to the above allegation. LPA arrived at 8:30 a.m. on 10/12/2023. LPA met with Lusine Sanoyan, licensee who guided analyst on a tour of the facility. During this inspection 8 children were present in the home. Also Gohar Hakobyan and Syuzanna Chilingaryan, licensee's assistants were present in the home.

During this inspection LPA reviewed facility Yelp account, Instgram, Facebook and business card and observed facility number was not revealed in any of the above mentioned accounts. During this inspection licensee provided a business card and pictures from her Instagram and Facebook account.

Based on LPA observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been meet, therefore the above allegation is found to be Substantiated at this time.

REPORT CONTINUES ON NEXT PAGE 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Anomeh Eivazian
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20231004134254
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: SANOYAN FAMILY CHILD CARE
FACILITY NUMBER: 198020608
VISIT DATE: 10/12/2023
NARRATIVE
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 California Code of Regulations, 102359 (a)--Advertisements and License Number --Licensees shall reveal each facility license number in all advertisements, publications, or announcements made with the intent to attract clients is being cited on the attached LIC9099D.

The Notice of Site Visit (LIC 9213) was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Licensee, Lusine Sanoyan at 10:00 a.m..


REPORT END 2 of 2

SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Anomeh Eivazian
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20231004134254
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: SANOYAN FAMILY CHILD CARE
FACILITY NUMBER: 198020608
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/12/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/20/2023
Section Cited
CCR
102359(a)
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Advertisements and License Number
Licensees shall reveal each facility license number in all advertisements, publications, or announcements made with the intent to attract clients.
This requirement was not met as evidenced by...
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Per licensee, she will add her facility number in Yelp, Instagram, Facebook and business card and pictures will be provided to LPA by 10/20/23.
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During this inspection LPA observed facility number was not revealed on licensee's Yelp account, Instagram, Facebook and business card.
This poses a potential health, safety and personal right risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Anomeh Eivazian
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3