198020671-11-3-2022-33-CC-BVON-CL27V7-20221109205926

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198020671
Report Date: 11/03/2022
Date Signed: 11/03/2022 10:29:10 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2022 and conducted by Evaluator Lilli Babcock

COMPLAINT CONTROL NUMBER: 33-CC-20220916120700

FACILITY NAME:	YMCA OF GREATER WHITTIER - INFANT		FACILITY NUMBER:	198020671
ADMINISTRATOR:	NICOLE RODRIGUEZ		FACILITY TYPE:	830
ADDRESS:	12510 HADLEY ST.		TELEPHONE:	(562) 551-1972
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90601
CAPACITY:	10	CENSUS: 7	DATE:	11/03/2022
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Jamlia Rivers, Director		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

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Facility operating out of ratio.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegation. A COVID risk assessment was conducted upon entry and appropriate PPE was used. LPA met with Director, Jamlia Rivers to whom the reason for the visit was explained. LPA observed seven (7) children and two (2) staff present at the facility during this inspection.

During this investigation, LPA Babcock conducted interviews with the Senior Director and five (5) staff. LPA Babcock also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), copies of Child Supervision Records (CSRs), staff time cards, and a copy of the Group Me Infant Chat from 8/1/22 to 9/7/22.

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Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 11/03/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20220916120700

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: YMCA OF GREATER WHITTIER - INFANT	FACILITY NUMBER: 198020671
	VISIT DATE: 11/03/2022

NARRATIVE

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Allegation #1: Facility is out of ratio.
According to the allegation, the infant program has been out of ratio during the month of August. Interviews conducted and documents reviewed by LPA revealed the following:

Staff #1 stated they observed the infant program to be out of ratio on August 16, 2022, for approximately 20 minutes. In addition, the Child Supervision Record (CSR) obtained by LPA for August 16, 2022 shows there were 6 infants signed into the infant room for the time period of 6:33 am – 7:40 am and only one staff was present from 6:30 am to 7:49 am, which indicates they were out of ratio.

Lastly, during interviews conducted, Staff #2 stated the infant program was out of ratio “4-5 times” during the month of August. Staff #1, Staff #2, Staff #3, Staff #4, and Staff #5 stated staff either “walkie” or “send a group text on the Group Me app” to signal their capacity and to notify staff if they are going to be over ratio. The Department received screenshots of the text stream on the Group Me app for the infant program, which showed the following:
8/1/22 at 8:29 am, the ratio was “6:1”
8/2/22 at 8:44 am, the ratio was “5:1”
8/15/22 at 7:43 am, the ratio was “5:1”
8/16/22 at 7:41 am, the ratio was “6:1”
8/22/22 at 8:11 am, the ratio was “5:1”
8/24/22 at 7:57 am, the infant room had a ratio of “1:6”
9/7/22 at 7:53 am, the infant room had a ratio of “5:1”

Based on the information gathered, and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 Chapter 1 is cited on the attached 9099D.
No deficiency cited. Please see the complaint control number: 33-CC-20220825104159. The facility was cited for being out of ratio during the same time frame.

A Notice of Site Visit was provided and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
An exit interview was conducted, and the report was reviewed with Director, Jamlia Rivers.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 11/03/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2022

LIC9099 (FAS) - (06/04)

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