198020716-7-14-2023-33-CC-BVON-CUA3FS-20230731181312

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198020716
Report Date: 07/14/2023
Date Signed: 07/14/2023 01:41:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2023 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20230519150157

FACILITY NAME:	HAPPY CAMPERS CHILDREN CENTER		FACILITY NUMBER:	198020716
ADMINISTRATOR:	YU-SHU (CINDY) CHENG		FACILITY TYPE:	850
ADDRESS:	14035 FRANCISQUITO AVE		TELEPHONE:	(562) 699-4991
CITY:	BALDWIN PARK	STATE: CA	ZIP CODE:	91706
CAPACITY:	76	CENSUS: 13	DATE:	07/14/2023
		UNANNOUNCED	TIME BEGAN:	01:10 PM
MET WITH:	Director Director, Yu Chen (Jenny)		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

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Staff are aggressive with children in care
Staff did not follow proper reporting requirements
Daycare child sustained injuries while in care
Facility discriminated against daycare child

INVESTIGATION FINDINGS:

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An unannounced inspection was conducted by Licensing Program Analyst (LPAs) Roxana Lopez and Mary Silva on 7/14/2023. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 05/19/2023. LPA met with Director Jenny to whom the purpose of the inspection was announced. Census was taken.

Throughout the course of the investigation, interviews were conducted with staff, children, and parents. LPA also reviewed and obtained copies of children’s rosters, personnel reports, incident reports, and other documentation.

Per the initial complaint report, the complainant reported that they have witnessed staff being aggressive to children, their child sustained injuries at daycare that were not reported, and that the facility discriminated against their child. LPA was unable to interview the complainant or Child # 1 to gather additional information. ----------------------------------------------------------pg.1 of 2--------------------------------------------------------------------------

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/14/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 33-CC-20230519150157

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HAPPY CAMPERS CHILDREN CENTER	FACILITY NUMBER: 198020716
	VISIT DATE: 07/14/2023

NARRATIVE

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Regarding allegation # 1 Staff are aggressive with children in care, allegation # 2 Staff did not follow proper reporting requirements, allegation # 3 Day care child sustained injuries while in care, and allegation # 4 Facility discriminated against the day care child. LPA conducted interviews with staff # 1- 3. All staff statements corroborated that they have not been aggressive to children in care and have not witnessed any staff being aggressive to children. Staff # 1-3 corroborated that if children are having a hard time they talk to the child, go down to the children’s level to talk about the situation, and work out a plan. Staff 1-3 also corroborated they offer different areas for children to calm down if needed. Additionally, Staff corroborated that they inform parents of any incidents that they witnessed. Staff # 3 disclosed that they provide parents with an incident report and depending on the injury they call parents ahead of time to inform them. Staff 1-3 corroborated that they have not discriminated against day care children.

LPA conducted interviews with parents and children. Parent statements corroborate that they do not have any concerns with teachers, they are happy with the care children receive and they have been informed if their child gets injured while in care. Children’s statements corroborate that they like their teachers.

This agency has investigated the complaint alleging: the staff is aggressive with children in care, the staff did not follow proper reporting requirements, the day care child sustained injuries while in care, and the facility discriminated against the day care child Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director Jenny.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/14/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2023

LIC9099 (FAS) - (06/04)

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