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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020818
Report Date: 06/27/2024
Date Signed: 06/27/2024 04:29:42 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/03/2024 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240503090530
FACILITY NAME:GATEWAY MONTESSORI & PRESCHOOL LLCFACILITY NUMBER:
198020818
ADMINISTRATOR:KARALLIYADDE, PUBUDUFACILITY TYPE:
850
ADDRESS:14121 COTEAU DR.TELEPHONE:
(562) 331-4221
CITY:WHITTIERSTATE: CAZIP CODE:
90604
CAPACITY:41CENSUS: 28DATE:
06/27/2024
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Director, Hye Jung HahnTIME COMPLETED:
04:50 PM
ALLEGATION(S):
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Facility staff not properly reporting communicable disease outbreaks
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegation. A COVID risk assessment was conducted. LPA met with Director, Hye Jung Hahn, to whom the reason for the visit was explained. Director guided LPA on a tour of the facility. LPA observed 28 napping children and 3 staff present at the facility during this inspection.

During this investigation LPA conducted interviews with four (4) staff including Director, and three (3) day care parents. LPA Babcock also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), and a copy of a posting to parents on the facility Class Dojo app.

Allegation: Facility staff did not properly report communicable disease outbreak
Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 33-CC-20240503090530
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: GATEWAY MONTESSORI & PRESCHOOL LLC
FACILITY NUMBER: 198020818
VISIT DATE: 06/27/2024
NARRATIVE
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According to the allegation, the facility had multiple cases of communicable diseases such as lice, conjunctivitis (pink eye), and hand, foot, and mouth disease, and the facility did not report the outbreaks as required by licensing.
During interviews the Director stated parents of children in the preschool program reported six confirmed cases of Hand, Foot, and Mouth to the facility within a one week time span in the month of March, 2024. Director stated they did not report the outbreak of 6 cases to licensing, to all parents in the facility, or to the local health department as they were unaware it was a requirement to do so. Title 22 Regulations state a facility is required to report an epidemic outbreak by telephone or fax within the Departments next working day and during it's normal business hours. Title 22 Regulations also state the facility shall report epidemic outbreaks to the child's authorized representatives and to the local health officer. Director stated the facility's policy for reporting multiple cases of an illness to parents is to "post on Class Dojo. When we see it is spreading, we would post it on Class Dojo for 3 or more cases". However, Director stated all preschool parents were only notified of the first case of Hand, Foot, and Mouth via the Class Dojo app, but the facility did not notify parents of the other 5 subsequent cases of hand, foot, and mouth. Staff #2 (S2) also confirmed there were 6 confirmed cases of Hand, Foot, and Mouth reported in the preschool program within a short period of time. The Department did not receive an Unusual Incident Report regarding the cases of Hand, Foot, and Mouth. During interviews Staff #4 stated "We didn’t know we should report that. We know that now."

Staff interviewed stated there has been one case of pink eye in the preschool program in the last 6 months. Staff interviewed stated there has been one case of lice at the facility in the last 6 months. The facility was notified of the case of lice on 5/2/24, and the facility reported the case of lice to the Department on 5/3/24.

Based on the information gathered, and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

California Code of Regulations, Title 22 Chapter 1 are being cited on the attached 9099D. Deficiencies that are being cited need to be cleared to protect the children’s health and safety.
A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Exit interview conducted and report was reviewed with the Director, Hye Jung Hahn.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 33-CC-20240503090530
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: GATEWAY MONTESSORI & PRESCHOOL LLC
FACILITY NUMBER: 198020818
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/27/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/26/2024
Section Cited
CCR
101212(d)(1)(E)
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101212(d)(1)(E)...a report shall be made to the Department... within the Department's next working day and during its normal business hours... following the occurrence of such event.(1) Events reported shall include the following:(E)Epidemic outbreaks. This requirement is not met as evidenced by:
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Per Director, Hye Jung Hahn, all staff will watch the video "Child Care Reporting Requirements" at ccld.childcarevideos.org and will submit a summary of the video to LPA.
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Based on interviews and record review, the licensee did not comply with the section cited above as the facility did not report to the Department the outbreak of Hand, Foot, and Mouth Disease, which poses/posed a potential health, safety or personal rights risk to persons in care.
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Type B
07/26/2024
Section Cited
CCR
101212(f)
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101212(f) Reporting Requirements- ...Events reported shall include the following:...(E) Epidemic outbreaks. (f)The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative.This requirement is not met as evidenced by:
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Per Director, Hye Jung Hahn, all staff will watch the video "Child Care Reporting Requirements" at ccld.childcarevideos.org and will submit a summary of the video to LPA.
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Based on interviews and record review, the licensee did not comply with the section cited above as facility did not report the outbreak of Hand, Foot, Mouth to the children's authorized representatives, which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 33-CC-20240503090530
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: GATEWAY MONTESSORI & PRESCHOOL LLC
FACILITY NUMBER: 198020818
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/27/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/27/2024
Section Cited
CCR
101212(g)
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(g) The items specified in (d)(1)(E) through (G) above shall also be reported to the local health officer when appropriate pursuant to Title 17, California Code of Regulations, Title 17, Section 2500.This requirement is not met as evidenced by
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Per Director, Hye Jung Hahn, all staff will watch the video "Child Care Reporting Requirements" at ccld.childcarevideos.org and will submit a summary of the video to LPA.
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Based on interviews the licensee did not comply with the section cited above as the facility did not report to the local health officer the outbreak of Hand, Foot, and Mouth Disease, which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4