198020818-7-23-2025-33-CC-BVON-DKRLMB-20250821085226

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198020818
Report Date: 07/23/2025
Date Signed: 07/23/2025 04:26:48 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2025 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20250520151537

FACILITY NAME:	GATEWAY MONTESSORI & PRESCHOOL LLC		FACILITY NUMBER:	198020818
ADMINISTRATOR:	ELIZABETH CRUZ		FACILITY TYPE:	850
ADDRESS:	14121 COTEAU DR.		TELEPHONE:	(562) 331-4221
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90604
CAPACITY:	41	CENSUS: 28	DATE:	07/23/2025
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Ruwani De Silva		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Licensee is documenting hours for services not provided
Licensee does not maintain staff personnel records
Staff do not ensure that food is provided in the quantity necessary to meet the needs of the children in care.

INVESTIGATION FINDINGS:

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An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 7/23/2025.The purpose of this inspection is to provide the findings of the complaint investigation which was received on 05/20/25. LPA met with Ruwani De Silva, Licensee to whom the purpose of the inspection was announced. Census was taken.

Throughout the course of the investigation, interviews were conducted with staff, children and parents. LPA also reviewed and obtained copies of children’s rosters, parent handbook and other supportive documentation.

Per initial complaint report, the complainant reported that the director is having parents sign children in even when they are only present 15 days, menus are not being followed as only snacks are provided, meals are being changed without parents being informed and that teachers are being paid cash and there is no documentation on file for teachers leaving no records of them in case of an emergency.-- pg. 1 of 2-

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/23/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20250520151537

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: GATEWAY MONTESSORI & PRESCHOOL LLC	FACILITY NUMBER: 198020818
	VISIT DATE: 07/23/2025

NARRATIVE

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In regards to allegation Licensee is documenting hours for services not provided, Licensee does not maintain staff personnel records and Staff do not ensure that food is provided in the quantity necessary to meet the needs of the children in care. LPA conducted interviews with staff # 1- 7. Director disclosed that the agency they work with pays a set amount per child and that if children are out they write absent on the day that they are out and do not request parent signatures. Additionally, Director stated that they have files and documentation for all of the employees, including volunteers. Staff #1-7 disclosed that facility provides breakfast, lunch and snack. Menu is provided to parents in advanced and that if an item has to be replaced that parents are informed during pick up or sometimes its posted in class dojo.

LPA conducted interviews with children. Children’s statements corroborated that they like attending the facility and did not share any concern regarding the meals provided. LPA conducted interviews with parents. Statements corroborate that they do not have any concerns with the facility, sign in issues or the food being provided to the children. LPA did observed files for all staff in the facility including volunteers and observed agency signing sheets during the visits- were absences were documented.

This agency has investigated the complaint alleging Licensee is documenting hours for services not provided, Licensee does not maintain staff personnel records and Staff do not ensure that food is provided in the quantity necessary to meet the needs of the children in care.

Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated. No citations cited for this complaint investigation.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with Licensee Pubudu Karalliyadde.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/23/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025

LIC9099 (FAS) - (06/04)

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