<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020954
Report Date: 12/04/2025
Date Signed: 12/04/2025 10:23:35 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2025 and conducted by Evaluator Priscilla Ochoa
COMPLAINT CONTROL NUMBER: 33-CC-20251023094237
FACILITY NAME:BRELLA HOLLYWOODFACILITY NUMBER:
198020954
ADMINISTRATOR:REBECCA KELLYFACILITY TYPE:
830
ADDRESS:909 N. ORANGE DR.TELEPHONE:
(213) 300-5962
CITY:LOS ANGELESSTATE: CAZIP CODE:
90038
CAPACITY:36CENSUS: 30DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Director, Rebecca KellyTIME COMPLETED:
10:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Ratio: Staff does not ensure facility is operating in ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On December 04, 2025, at 8:45 am, Licensing Program Analyst (LPA) Priscilla Ochoa conducted an unannounced visit to deliver complaint findings regarding complaint investigation received by the Department on 10/23/2025. LPA met with Director, Rebecca Kelly who guided LPA on a tour of the facility. This is an infant program that operates Monday – Friday from 7:30 am – 6 pm. Per Director, there are 165 infants enrolled, and LPA observed 30 infants in care along with 9 staff members.

Complaint alleged: Staff does not ensure facility is operating in ratio – Per, complainant, they witnessed in the infant peach room (age 12 months to 18 months) that there was only one teacher with 7 infants. The complainant also stated that for the past year and a half, the ratio for infants has been 13 infants to 3 teachers. LPA P. Ochoa interviewed Staff 1 (S1) – Staff 9 (S9). Per S1, on October 16th, 2025 there was an incident causing the peach classroom to be out of ratio.

Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Priscilla Ochoa
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20251023094237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: BRELLA HOLLYWOOD
FACILITY NUMBER: 198020954
VISIT DATE: 12/04/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Per S1, S8 and S9 were in the classroom with 6 infants who were awake and 1 napping infant, a total of 7 infants. S9 had left for the day without informing anyone and left S8 alone with 7 infants. Per S9, they left at their usual time, however S8 was out of ratio. Per S1, S8 and S9 are no longer working with the facility. LPA reviewed the statements S8 and S9 had written describing the incident. S2 and S5 mentioned that the facility has been out of ratio due to low staff and call outs. They both described when staff need to use the restroom, they either do not have coverage or they are asked to wait until admin finds coverage. Per S2 there have been instances where they have called for coverage and no one is able to cover, so they are forced to go to the bathroom quickly and come back to the classroom. S5 also mentioned that due to call outs they have also been out of ratio. More children than expected attend the facility, but the facility does not always have enough teachers. S9 also mentioned that some classrooms are connected by a door. S9 disclosed that in some cases teachers from the other classroom will stand in the middle of the doorway to assist while a teacher needs to step out. LPA did not interview any children, as this is an infant program and children are nonverbal. LPA interviewed Parent 1(P1) – Parent 3 (P3). All parents did not express any concerns about the care and supervision the staff provide at the facility. P1 – P3 are happy with the facility.

Based on interviews conducted and record review, the above allegation is deemed SUBSTANTIATED. A finding of Substantiated means that the preponderance of evidence standard has been met. The following deficiencies listed on the attached LIC 809D (deficiency page) are being cited in accordance with California Code of Regulations Title 22. Deficiencies that are being cited need to be cleared to protect the children’s health and safety.

A notice of site visit was given and must remain posted for 30 days during facility’s hours of operation. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview was conducted, and a copy of the report was provided to the Director, Rebecca Kelly.

Page 2 of 2

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Priscilla Ochoa
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20251023094237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: BRELLA HOLLYWOOD
FACILITY NUMBER: 198020954
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/04/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/16/2025
Section Cited
CCR
101416.5(b)
1
2
3
4
5
6
7
Staff Infant Ratio: There shall be a ratio of one teacher for every four infants in attendance.

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Per Director, they have hosted individual trainings with staff since the incident to discuss ratios and personal rights. They will have another meeting with the master teachers on December 15th, 2025 to further discuss infant ratios. The facility will be hosting an all staff meeting in January 2026.
8
9
10
11
12
13
14
Based on interviews and record review, the peach classroom was out of ratio leaving one teacher with 7 infants. This poses a potential health and safety risk to children in care.
8
9
10
11
12
13
14
The Director will send LPA the agenda and staff sign in sheet from their meeting with master teachers by POC date of 12/16/2025
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Priscilla Ochoa
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2025 and conducted by Evaluator Priscilla Ochoa
COMPLAINT CONTROL NUMBER: 33-CC-20251023094237

FACILITY NAME:BRELLA HOLLYWOODFACILITY NUMBER:
198020954
ADMINISTRATOR:REBECCA KELLYFACILITY TYPE:
830
ADDRESS:909 N. ORANGE DR.TELEPHONE:
(213) 300-5962
CITY:LOS ANGELESSTATE: CAZIP CODE:
90038
CAPACITY:165CENSUS: 30DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Director, Rebecca KellyTIME COMPLETED:
10:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights: Staff handled day care child in a rough manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On December 04, 2025, at 8:45 am, Licensing Program Analyst (LPA) Priscilla Ochoa conducted an unannounced visit to deliver complaint findings regarding complaint investigation received by the Department on 10/23/2025. LPA met with Director, Rebecca Kelly who guided LPA on a tour of the facility. This is an infant program that operates Monday – Friday from 7:30 am – 6 pm. Per Director, there are 165 infants enrolled, and LPA observed 30 infants in care along with 9 staff members.

Complaint alleged: Staff handled day care child in a rough manner – Per complainant, they observed a staff member in the coral classroom grab an infant’s by their forearm. The complainant also noted that the infant was trying to grab an item from the refrigerator. LPA P. Ochoa interviewed Staff 1 (S1) – Staff 9 (S9), S1 did mentioned that there was a recent incident with S5 involving an infant. Per S1, S5 disclosed that S5 grabbed an infant by their hand and was redirecting them back to their table.

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Priscilla Ochoa
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20251023094237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: BRELLA HOLLYWOOD
FACILITY NUMBER: 198020954
VISIT DATE: 12/04/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The infant decided to drop on the floor while S5 was holding their hand which appeared like S5 was pulling the child’s arm. S5 confirmed the incident and corroborated what S1 had mentioned. Per S1, a meeting was held with S5 to review the resources in appropriately caring for infants while at the facility. LPA did not interview any children, as this is an infant program and children are nonverbal. LPA interviewed Parent 1(P1) – Parent 3 (P3). All parents did not express any concern about the care and supervision the staff provides at the facility. P1 – P3 are happy with the facility.

Based on interviews conducted, the above allegation is deemed UNSUBSTANTIAED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies are being cited at this time.

A notice of site visit was given and must remain posted for 30 days during facility’s hours of operation. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview was conducted, and a copy of the report was provided to the Director, Rebecca Kelly.

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Priscilla Ochoa
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5