<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020987
Report Date: 12/15/2023
Date Signed: 12/15/2023 01:40:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/21/2023 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20230921100912
FACILITY NAME:ORTEGA FAMILY CHILD CAREFACILITY NUMBER:
198020987
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 5DATE:
12/15/2023
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Licensee, Jasmine OrtegaTIME COMPLETED:
01:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is hitting day care child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegation. A COVID risk assessment was conducted upon entry. LPA met with Licensee, Jasmine Ortega, to whom the reason for the visit was explained. Licensee guided LPA on a tour of the facility. LPA observed 5 children, Licensee, and Licensee’s assistant present at the facility during this inspection.

During this investigation LPA conducted interviews with Licensee, Licensee’s assistant, 4 children, and 5 daycare parents. LPA Babcock also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040) and copies of text messages.

Allegation: Licensee is hitting day care child
Page 1 of 1
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/21/2023 and conducted by Evaluator Lilli Babcock
COMPLAINT CONTROL NUMBER: 33-CC-20230921100912

FACILITY NAME:ORTEGA FAMILY CHILD CAREFACILITY NUMBER:
198020987
ADMINISTRATOR:ORTEGA, JASMINEFACILITY TYPE:
810
ADDRESS:15803 OCEAN AVETELEPHONE:
(562) 523-4746
CITY:WHITTIERSTATE: CAZIP CODE:
90604
CAPACITY:8CENSUS: 5DATE:
12/15/2023
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Licensee, Jasmine OrtegaTIME COMPLETED:
01:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not meet day care child's diapering needs
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegations. A COVID risk assessment was conducted upon entry. LPA met with Licensee, Jasmine Ortega, to whom the reason for the visit was explained. Licensee guided LPA on a tour of the facility. LPA observed 5 children, Licensee, and Licensee’s assistant present at the facility during this inspection.

During this investigation LPA conducted interviews with Licensee, Licensee’s assistant, 4 children, and 5 daycare parents. LPA Babcock also obtained several documents related to complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040) and copies of text messages.

Allegation: Licensee did not meet day care child’s diapering needs
Page 1 of 2

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 33-CC-20230921100912
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ORTEGA FAMILY CHILD CARE
FACILITY NUMBER: 198020987
VISIT DATE: 12/15/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
According to the allegation, the facility is not wiping children thoroughly during diapering.

LPA received copies of text messages which document an issue reported to licensee via text regarding a child not being wiped thoroughly during diapering while at the facility. During interviews Licensee stated she was aware of the concern, which was brought to Licensee’s attention twice, once in person, and the second via text. Licensee stated she had a temporary assistant (Staff #2) (S2) for a few weeks who had changed the children’s diapers. Licensee stated after the first reported concern she talked to the employee, Staff #2 “about making sure diapers needed to be changed and wiped correctly.” Licensee stated after she was aware of the issue with a child not being wiped thoroughly by staff, she attempted to ensure the diapering was thorough and stated, “I would change the diapers after (Staff #2) did and make sure they were changed correctly”. Licensee stated that “On the second complaint day (Staff #2) changed the child's diaper and then the parent rang the doorbell and they left right away, so I didn't get a chance to check the diaper that day”.

Based on records reviewed and interviews conducted by LPA, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & chapter 1), are being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of
$100.

An exit interview conducted, and the report was reviewed with Licensee, Jasmine Ortega.

Page 2 of 2
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 33-CC-20230921100912
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ORTEGA FAMILY CHILD CARE
FACILITY NUMBER: 198020987
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/15/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/15/2024
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Licensee states staff will meet all childrens needs by thoroughly wiping children during diaper changes. Licensee will write a facility
diapering procedure which includes thouroughly wiping children in care. Licensee will have herself and all staff sign that they understand the procedure and will email the
8
9
10
11
12
13
14
Based on interview and record review, children's diapers were not changed in a thorough manner to meet their needs, which poses a potential health and safety risk to children in care
8
9
10
11
12
13
14
diapering procedure signed by Licensee and staff to LPA.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 33-CC-20230921100912
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ORTEGA FAMILY CHILD CARE
FACILITY NUMBER: 198020987
VISIT DATE: 12/15/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Licensee and assistant deny any children were hit at the facility. No disclosures were made by children interviewed. Parents interviewed reported they were happy with the care and supervision of their children.

Based on LPAs interviews with Licensee, assistant, children in care, and parents, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

There were no deficiencies cited on the above-mentioned allegation per California Code of Regulations Title 22.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of
$100.

An exit interview conducted, and the report was reviewed with Licensee, Jasmine Ortega.


Page 2 of 2
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 6