198021033-3-19-2025-33-CC-BVON-DF57XP-20250325220324

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198021033
Report Date: 03/19/2025
Date Signed: 03/19/2025 01:14:12 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2025 and conducted by Evaluator Shushanik Safaryan

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20250218143851

FACILITY NAME:	MNATSAKANYAN FAMILY CHILD CARE		FACILITY NUMBER:	198021033
ADMINISTRATOR:	GOHAR MNATSAKANYAN		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(818) 943-8329
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91202
CAPACITY:	14	CENSUS: 10	DATE:	03/19/2025
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Gohar Mnatsakanyan		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Licensee is operating facility over capacity.
Licensee did not provide adequate supervision, resulting in a day care child sustaining an injury.
Licensee does not allow representatives of day care children to enter and inspect facility.

INVESTIGATION FINDINGS:

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On 03/19/2025, at 12:45pm, Licensing Program Analyst (LPA ) Shushanik Safaryan conducted an unannounced visit to deliver complaint findings regarding complaint received by the Department. During the visit , LPA met with Gohar Mnatsakanyan, Licensee to whom the purpose of the visit was explained. Licensee guided LPA on a tour of the facility. During the tour, LPA observed 10 children with licensee`s assistant Klara Mnatsakanyan. Licensee`s husband was present too.

Complaint alleged:Licensee operating facility over capacity.

During the investigation process, LPA visited the facility twice and did not observe more than 10 children. LPA obtained children roster, and 12 children are enrolled. LPA interviewed licensee and assistant. Per licensee and assistant, they understand the limitations of large family childcare and never had more than allowed. LPA interviewed former and current parents. One parent stated most number of children observed was 10 children.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20250218143851

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MNATSAKANYAN FAMILY CHILD CARE	FACILITY NUMBER: 198021033
	VISIT DATE: 03/19/2025

NARRATIVE

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Complaint alleged :Licensee does not allow representatives of day care children to enter and inspect the facility.
Parents interviewed stated that the provider never refused entrance to the facility. The licensee and assistant stated that drop-off and pick-up occur at the gate, but parents are allowed to enter the facility at any time, and no one has been denied entry. Parent’s interviewed, both former and current, stated that the licensee is caring and welcoming. Per licensee and assistant, they understand parent’s rights.

Complaint alleged Licensee did not provide adequate supervision, resulting in a day care child sustaining injury.
During the interview with parents no disclosures were made regarding children sustaining injuries while in day care. During the tour, LPA observed sail canopy providing shade on the slide. LPA observed plastic toy cars stored on side yard in front of the main entrance gate . Per licensee, when it is too hot outside, children stay inside, and more indoor activities are provided. Licensee stated sometimes toys stored in the garage or covered to keep clean and from getting hot. Per licensee, children always under supervision when play outside and all the toys are checked for safety.
Upon reviewing the licensee's current roster, it was found that child#1 was not enrolled at the day-care on the date of the reported incident that allegedly caused injury to child #1.

Based on LPA`s observations, interviews, and records review, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. No citations issued at this time .

Exit interview conducted with Gohar Mnatsakanyan, Licensee .The Notice of site visit , report and Appeal Rights were explained and provided to Licensee on 03/19/2025.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025

LIC9099 (FAS) - (06/04)

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