198021096-1-8-2026-33-CC-KCHE-DQYR6H-20260204114442

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198021096
Report Date: 01/08/2026
Date Signed: 01/08/2026 01:50:03 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/22/2025 and conducted by Evaluator Joe Katrdzhyan

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20251222102834

FACILITY NAME:	SARGSYAN FAMILY CHILD CARE		FACILITY NUMBER:	198021096
ADMINISTRATOR:	OFELYA SARGSYAN		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(818) 406-0306
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91205
CAPACITY:	14	CENSUS: 11	DATE:	01/08/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Licensee / Ofelya Sargsyan		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Licensee inappropriately disciplines children in care.

Licensee yells at children in care.

INVESTIGATION FINDINGS:

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On 1/8/26, at 8AM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced follow up complaint visit to this facility. Upon arrival at the facility, the LPA met with the Licensee, Ofelya Sargsyan, who provided a tour of the facility. During the visit, 11 children and 3 staff members, including the Licensee, were observed present. The LPA explained that the purpose of the visit was to obtain additional information regarding the above-mentioned allegations and to potentially resolve the complaint.

During today’s visit, the LPA conducted interviews and obtained copies of the children’s rosters.

Per Reporting Party, Licensee inappropriately disciplines children in care and Licensee yells at children in care.

During the interview, the Licensee denied inappropriately disciplining children in care and denied yelling at children. The Licensee stated that when a child does not listen or misbehaves, she separates the child

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20251222102834

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: SARGSYAN FAMILY CHILD CARE	FACILITY NUMBER: 198021096
	VISIT DATE: 01/08/2026

NARRATIVE

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from the group and has the child sit on a chair for approximately five minutes. During this time, the Licensee speaks with the child, explains the inappropriate behavior, and discusses what the child should do differently in the future. The Licensee reported that multiple verbal warnings are provided prior to separating the child. The Licensee stated that parents are notified if the behavior is of serious concern. The Licensee denied ever requiring children to stand outside in hot or cold weather when upset or excluding children from participating in activities or events, such as parties, due to misbehavior. The Licensee stated that she has operated a day care for over ten years and is aware of appropriate discipline practices. The Licensee denied yelling at children, stating that while her tone of voice may be loud, it is never used with ill intent toward the children. The Licensee reaffirmed that neither she nor her staff use inappropriate discipline practices or yell at children.

During the interview with the staff, they also denied the allegations and did not report observing any of the alleged incidents mentioned. Their statements were consistent with the Licensee's responses.

During interviews with children, they expressed positive experiences regarding the day care program. The children stated that they enjoy attending the program and did not report any concerns related to the allegations listed in this complaint.

The parents interviewed also did not express any concerns related to the allegations mentioned in this complaint. Instead, they were pleased with the services and care being provided to their children.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Ofelya Sargsyan, Licensee including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

LIC9099 (FAS) - (06/04)

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