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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021125
Report Date: 08/05/2024
Date Signed: 08/05/2024 01:49:06 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2024 and conducted by Evaluator Anomeh Eivazian
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240711120832
FACILITY NAME:HAKOBYAN FAMILY CHILD CAREFACILITY NUMBER:
198021125
ADMINISTRATOR:HAKOBYAN, ARPIKFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 292-9066
CITY:GLENDALESTATE: CAZIP CODE:
91205
CAPACITY:14CENSUS: 9DATE:
08/05/2024
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Arpik Hakobyan, LicenseeTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Provider did not prevent daycare child from being yelled at by minor in home.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Anomeh Eivazian conducted an unannounced complaint inspection to the above facility for the purpose of delivering the complaint finding. LPA arrived at 11:30 a.m. on 08/05/24 and met with Arpik Hakobyan, licensee who guided analyst on a tour of the facility. During this inspection there were 9 children present in the facility. Also, Melina Hakobyan, licensee’s assistant/sister and Liparit Hambardzumyan, licensee’s son were present in the home during this inspection.

During this investigation, LPA Eivazian conducted interviews with staff#1, staff#2, staff#3 and staff#4. LPA obtained copies of facility current roster. LPA obtained a copy of proof that facility inside camera was disconnected since 03/31/24.

Based on staff#1, staff#3, and staff#4 interviews, on 06/17/24 child#1 was picked up at 12:11PM based on Ring camera footage. Per staff#3, prior child#1’s mother rang the doorbell on 06/17/24, staff#3 was in
REPORT CONTINUES ON NEXT PAGE 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Anomeh Eivazian
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20240711120832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: HAKOBYAN FAMILY CHILD CARE
FACILITY NUMBER: 198021125
VISIT DATE: 08/05/2024
NARRATIVE
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the hallway of bedrooms, child#2 who was on the chair in the living room, started to run towards the bedrooms hallway, where the floor is tile. Per staff#3, staff#3 stated in a louder tone, like yelling:” Stop child#2, Go Sit, No child#2”. Per staff#3, raised voice to grab child#2’s attention to stop running on tile area. Per staff#3, at that time the living room window was open and child#1’s mother heard staff#3 voice.

Based on LPA’s observations, living room which is daycare area, the floor is covered with cushion mats, and the area in front of the kitchen and bedrooms hallway is tile. LPA watched and heard Ring camera video footage for 06/17/24, at 12:11PM LPA heard a male stated in a loud voice, “Stop child#2, Go Sit, No child#2”.

Based on LPA observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been meet, therefore the above allegation is found to be Substantiated at this time. Title 22 Regulation code102423(a)(1)--Personal Rights—(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following: (1)To be treated with dignity in his/her personal relationship with staff and other persons is being cited on the attached LIC9099D.

LPA Eivazian informed licensee, Arpik Hakobyan that this report dated 08/05/24 document(s) 1 Type A citation Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Eivazian informed the licensee, Arpik Hakobyan to provide a copy of this licensing report dated 08/05/24 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

The Notice of Site Visit (LIC 9213) was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the licensee, Arpik Hakobyan.
REPORT END 2 of 2
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Anomeh Eivazian
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20240711120832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HAKOBYAN FAMILY CHILD CARE
FACILITY NUMBER: 198021125
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/05/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/06/2024
Section Cited
CCR
102423(a)(1)
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102423(a) (1)--Personal Rights
(1) To be treated with dignity in his/her personal relationship with staff and other persons.
This requirement was not met as evidenced by...
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Per licensee, she will ensure to talk to the children in lower tone all the time, and take action and walk towards the kids instead of raising voice to grab children attention.
A written declaration will be submitted to LPA
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Per staff interviews, on 06/17/24 around 12:11PM, staff#3 stated in a louder voice, kinds of yelling, “Stop child#2, Go Sit, No child#2” to prevent child#2 fell on the tile area in the living room.
This poses an immediate health, safety and personal right risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Anomeh Eivazian
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3