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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021146
Report Date: 07/08/2024
Date Signed: 07/08/2024 11:59:36 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2024 and conducted by Evaluator Veronica Martinez-Garza
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240521092410
FACILITY NAME:CHANDLER'S PRESCHOOLFACILITY NUMBER:
198021146
ADMINISTRATOR:GARZZIA, CAROLINAFACILITY TYPE:
850
ADDRESS:5443 ASH STREETTELEPHONE:
(626) 379-1243
CITY:LOS ANGELESSTATE: CAZIP CODE:
90042
CAPACITY:52CENSUS: 18DATE:
07/08/2024
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Annel DominguezTIME COMPLETED:
09:39 AM
ALLEGATION(S):
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Staff are operating out of ratio
Staff are not abiding to admission agreement
INVESTIGATION FINDINGS:
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On 07/08/2024 at 09:25 a.m., Licensing Program Analyst (LPA) Veronica Martinez Garza conducted an unannounced complaint investigation to deliver findings to the above allegations. LPA met with Director Annel Dominguez, who guided LPA on a tour of the facility. There was a total of 18 children present with 04 staff.

According to the Reporting Party (RP), “Staff are operating out of ratio” and “Staff are not abiding to admission agreement.” LPA conducted interviews with staff 1 (S1 thru 6), and parents (P1 thru 6). LPA also obtained a copy of the facility roster, children’s sign in and out sheets for the month of April and staff sign in sheets for the month of April.

Allegation regarding- Staff are operating out of ratio. According to the complainant, they observed 1 staff with 07 children alone. LPA conducted interviews with staff 1 (S1 thru 6), who made no disclosures. According to all staff interviewed, the facility is in ratio and deny ever being out of ratio. Per S1, S4, S5, and S6, all corroborated that the ratio is 1 staff for 4 children.
Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 33-CC-20240521092410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: CHANDLER'S PRESCHOOL
FACILITY NUMBER: 198021146
VISIT DATE: 07/08/2024
NARRATIVE
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LPA conducted interviews with parent 1 (P1 thru 6), who made no disclosures. Per P6, they do not have any issues or concerns. LPA obtained and reviewed copies of the staff and children’s sign in and out sheets for the month of April. LPA observed that the licensee and S2 were out of ratio on 04/02, they had 15 children in care and 14 children in care on 04/03. Based on observation, the licensee and S2 are both toddler teachers; however, they do not meet the qualifications.

Allegation regarding- Staff are not abiding to the admission agreement. According to the complainant, they did not receive a copy of the financial agreement and is seeking a partial refund. Per RP, they received copies of all the forms they completed; however, the financial agreement is missing. LPA conducted interviews with S1 and S6, who made no disclosures. According to S1, they deny that the facility has violated their admission agreement. Per S6, the facility has not violated the admission agreement and stated that the facility does not refund parents if they decide to disenroll their children. S6 also stated that parents receive the financial contract and are made aware of their non-refundable policy during the facility tour. LPA conducted interviews with P1 thru 6, who made disclosures. According to P5, they received copies of the admission agreement; however, they did not have a copy of the financial contract. LPA conducted file reviews for child 1 (C1) and observed that C1 did not have a copy of the financial contract.

Based on record review and interviews, the preponderance of evidence standard has been met, therefore the above allegations is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiencies are being cited (see attached 9099D).

LPA Veronica Martinez Garza informed director Annel Dominguez that this report dated 07/08/24 document(s) (1) Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Veronica Martinez Garza informed the director Annel Dominguez to provide a copy of this licensing report dated 07/08/24 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with director Annel Dominguez.


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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 33-CC-20240521092410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CHANDLER'S PRESCHOOL
FACILITY NUMBER: 198021146
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/08/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/08/2024
Section Cited
HSC
1596.955(a)(4)
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Child day care centers serving preschool age children; optional program; departmental guidelines and regulations
(a) The department shall develop guidelines and procedures to permit licensed child daycare centers serving preschool age children to create a special program component for children between 18 months to three years of age. This optional toddler program shall be subject to the following basic conditions:
(4) The maximum group size, with two teachers, or one fully qualified teacher and one aide, does not exceed 12 toddlers.
This requirement is not met as evidenced by:
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Per director, facility is in the process of hiring new staff. Based on record review 07/08, LPA observed the toddler component has at least 1 qualified teacher. Director provided LPA with a copy of S2s transcripts and course description. Documents are pending LPA review.
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Based on record review, the licensee and staff 2 (S2) are both toddler teachers; however, they do not meet the qualifications. LPA also observed licensee and S2 were out of ratio on 04/02 with 15 children in care and 14 children in care on 04/03.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 33-CC-20240521092410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CHANDLER'S PRESCHOOL
FACILITY NUMBER: 198021146
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/08/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/19/2024
Section Cited
HSC
101219(a)(e)
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101219 Admission Agreements
(a) The licensee and the child's authorized representative shall jointly complete a current individual written admission agreement for the child. This documentation shall be maintained at the child care center and shall be available for review. (e)The licensee shall keep the original copy of the admission agreement and give a photocopy to the child's authorized representative.

This requirement is not met as evidenced by:
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Per director, all parents receive a copy of the enrollment packet; however, the facility will ensure that all parents receive a copy and it's placed in the children's file. LPA obtained a written declaration.
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Based on record review, LPA observed that C1 did not have a copy of the financial contract on file.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 6