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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021217
Report Date: 08/17/2023
Date Signed: 09/12/2023 03:34:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2023 and conducted by Evaluator Seung Lee
COMPLAINT CONTROL NUMBER: 33-CC-20230802130640
FACILITY NAME:CHAO FAMILY CHILD CAREFACILITY NUMBER:
198021217
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 8DATE:
08/17/2023
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Shelly ChaoTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Facility has an outbreak of hand foot and mouth disease
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Licensee Shelly Chao.

During the course of this investigation, LPA conducted interviews, reviewed documents, and made observations in regards to the above allegations.

The complaint alleges that there was an outbreak of hand food and mouth disease at the facility. The Licensee denied the allegation and made no disclosure. The reporting party did not specificy how many children became sick and what time period the alleged outbreak happened. The complaint also stated that the Licensee does not disinfect but did not provide any more additional information. During the investigation LPA Lee conducted multiple unannounced inspections of the home. During the inspections of the family child care home, LPA Lee did not observe any clear signs that the facility is unsanitary.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20230802130640
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: CHAO FAMILY CHILD CARE
FACILITY NUMBER: 198021217
VISIT DATE: 08/17/2023
NARRATIVE
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This department considers a situation as an outbreak when two or more children from different homes become ill with the same symptoms within a close time period. During the course of this investigation LPA Lee did not find any evidence that suggested that two or more children that attends this facility became ill with hand foot and mouth disease during the same time period. A child in care (Child#1) did stay home from 08/07/23 until 08/09/23 with symptoms according to the Licensee. During the inspection conducted today, Licensee stated that there were no other children observed with similar symptoms since Child#1 parent notified the Licensee on 08/06/23. LPA Lee conducted an interview with an assistant that works in the family child care home. The interview did not provide any additional evidence that supported or went against the allegations.

While it is possible that conditions or protocols in this family child care home did contribute to a disease like hand foot and mouth spreading from one child to another, it is also possible that a child in care became ill while not being present at the facility and did not spread the illness to other children. The Licensee was advised to modify the current admission agreement provided to parents to include protocols on what parents need to do before a child who was ill can return. For example, a Licensee can require children with symptoms to go to a physician to get an official diagnosis and clearance to return back to the facility. The Licensee was also advised to change children in an appropriate and sanitary area of the home and to make sure that area is sanitized properly after each change.

This department has investigated the allegation that facility is unsanitary and facility has an outbreak of hand foot and mouth disease. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated at this time.

The notice of site inspection must remain posted for 30 days during hours of operation. Failure to maintain posting will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Licensee. Appeal rights discussed and explained.
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2