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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021230
Report Date: 06/30/2026
Date Signed: 06/30/2026 05:29:47 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2026 and conducted by Evaluator Stephanie Li
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260421165615
FACILITY NAME:BRIDGE MONTESSORI PRESCHOOLFACILITY NUMBER:
198021230
ADMINISTRATOR:CYNTHIA DAVILAFACILITY TYPE:
830
ADDRESS:393 N LAKE AVENUETELEPHONE:
(626) 817-2205
CITY:PASADENASTATE: CAZIP CODE:
91101
CAPACITY:76CENSUS: 16DATE:
06/30/2026
UNANNOUNCEDTIME BEGAN:
03:45 PM
MET WITH:Director Michelle Vault-JimenezTIME COMPLETED:
06:00 PM
ALLEGATION(S):
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Staff are operating out of ratio.
Staff yelled at the daycare children.
INVESTIGATION FINDINGS:
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An unannounced Complaint Investigation, pertaining to the above allegations, was conducted by Licensing Program Analyst (LPA) Stephanie Li. Risk assessment was made. Upon arrival LPA met with newly assigned Director Michelle Vault-Jimenez, who guided LPA on a tour of the facility. Census was taken.

Rm 101 had 2 teachers and 3 infants, Rm 102 had 2 teachers and 3 toddlers, Rm 103 had 2 teachers and 10 children. There are 20 children and 7 teachers present during visit.

LPA conducted interview with Director, toured the classrooms. Per director, the onboarding director did not follow through and position was offered to her. Director is fully qualified and file was reviewed. LPA observed toddler classroom and inspected materials in classroom.

*Continued on next page...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Stephanie Li
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20260421165615
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: BRIDGE MONTESSORI PRESCHOOL
FACILITY NUMBER: 198021230
VISIT DATE: 06/30/2026
NARRATIVE
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During the investigation licensing staff conducted interviews with director and staff. Licensing staff also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster, classroom rosters, Incident reports, sign in sheets, and employee policies and training materials. Staff files were also reviewed during this investigation.

Based on record review and statements obtained from interviews, disclosures were made regarding staff operating out of ratio and staff yelling at the daycare children, corroborating the allegation, therefore, the above allegation is deemed SUBSTANTIATED. California Code of Regulations, Title 22 are being cited on the attached LIC9099D.
Deficiencies that are being cited need to be cleared to protect the children’s health and safety.

A notice of site visit was given to licensee and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview and report was reviewed with and appeal rights provided with Director Michelle Vault-Jimenez.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Stephanie Li
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20260421165615
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIDGE MONTESSORI PRESCHOOL
FACILITY NUMBER: 198021230
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/01/2026
Section Cited
CCR
101416.5
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(b) There shall be a ratio of one teacher for every four infants in attendance.

This requirement was not met evidenced by:
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Per director, class sizes were reduced, extra teachers were provided for support during breaks, transitions, and one on ones. Re-training was provided for all staff, disciplanary actions were also taken towards staff.
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Based on observations, interviews, and record reviews, one staff was stepping away from children and co-teacher leaving co-teacher out of ratio, which poses a risk to the health and safety of children in care.
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Ratio issues were corrected by MAY. Training sing in sheets, agendas, and reports were all provided to LPA S Li.
Type B
07/01/2026
Section Cited
CCR
101223
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(a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.

This requirement was not met evidenced by:
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Per director, re-directing, modeling, and coaching the teacher through out the school day was implemented. Resources and training was provided consistently. Disciplinary action was taken towards employee.
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Based on observations, interviews, and record reviews, one staff was reported to speak harshly to older infants, which poses a risk to the health and safety of children in care.
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Employee is no longer working at facility. Disciplinary reports and training agendas were provided to LPA S Li.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Stephanie Li
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2026 and conducted by Evaluator Stephanie Li
COMPLAINT CONTROL NUMBER: 33-CC-20260421165615

FACILITY NAME:BRIDGE MONTESSORI PRESCHOOLFACILITY NUMBER:
198021230
ADMINISTRATOR:CYNTHIA DAVILAFACILITY TYPE:
830
ADDRESS:393 N LAKE AVENUETELEPHONE:
(626) 817-2205
CITY:PASADENASTATE: CAZIP CODE:
91101
CAPACITY:76CENSUS: 16DATE:
06/30/2026
UNANNOUNCEDTIME BEGAN:
03:45 PM
MET WITH:Director Michelle Vault-JimenezTIME COMPLETED:
06:00 PM
ALLEGATION(S):
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Staff mishandled a daycare child.
Staff slapped a daycare child.
Staff do not ensure appropriate personal hygiene practices during food service.
INVESTIGATION FINDINGS:
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An unannounced Complaint Investigation, pertaining to the above allegations, was conducted by Licensing Program Analyst (LPA) Stephanie Li. Risk assessment was made. Upon arrival LPA met with newly assigned Director Michelle Vault-Jimenez, who guided LPA on a tour of the facility. Census was taken. Rm 101 had 2 teachers and 3 infants, Rm 102 had 2 teachers and 3 toddlers, Rm 103 had 2 teachers and 10 children. There are 20 children and 7 teachers present during visit.

LPA conducted interview with Director, toured the classrooms and play yards. Per director, the onboarding director did not follow through and position was offered to her. Director is fully qualified and file was reviewed. LPA observed toddler classroom and inspected materials in classroom.
During the investigation licensing staff conducted interviews with director and staff. Licensing staff also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster, classroom rosters, Incident reports, sign in sheets, and employee policies and training materials. Staff files were also reviewed during this investigation.
*Continued on next page....
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Stephanie Li
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20260421165615
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: BRIDGE MONTESSORI PRESCHOOL
FACILITY NUMBER: 198021230
VISIT DATE: 06/30/2026
NARRATIVE
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Based on observations made and statements obtained from interviews, no disclosures were made to corroborate the allegation or evidence to support the allegation. Although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED.

A notice of site visit was given to licensee and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview and report was reviewed with and appeal rights provided with Director Michelle Vault-Jimenez.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Stephanie Li
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5