198021272-2-27-2026-33-CC-KCHE-DRWMAK-20260306082627

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198021272
Report Date: 02/27/2026
Date Signed: 02/27/2026 04:32:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/02/2025 and conducted by Evaluator Monica Ruiz

COMPLAINT CONTROL NUMBER: 33-CC-20251202125803

FACILITY NAME:	NUNEZ FAMILY CHILD CARE		FACILITY NUMBER:	198021272
ADMINISTRATOR:	NUNEZ, NILVIA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(323) 494-7096
CITY:	EAST LOS ANGELES	STATE: CA	ZIP CODE:	90063
CAPACITY:	12	CENSUS: 5	DATE:	02/27/2026
		UNANNOUNCED	TIME BEGAN:	02:15 PM
MET WITH:	Licensee Nilvia Nunez		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Personal Rights - Licensee did not ensure that adequate supervision was provided to children in care

INVESTIGATION FINDINGS:

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On February 27, 2026, Licensing Program Analyst (LPA) Monica Ruiz conducted an unannounced complaint investigation to deliver findings and met with Licensee Nilvia Nunez, to whom the reason for the visit was explained. There were 5 children present during today’s visit.

During the course of the investigation, LPA Ruiz interviewed the Licensee, staff, children, parents, neighbors, reviewed facility records, including but not limited to the children’s roster, parent and employee handbooks, staff and children’s files, photos and obtained other pertinent documents.
LPA Ruiz did not interview the RP because complaint was filed online, anonymously. RP left no contact information and wishes to remain anonymous.
According to the Reporting Party (RP), Licensee did not ensure that adequate supervision was provided to children in care. In the complaint email, RP indicates that from 7am - 4Pm there is loud crying, loud screaming, and Licensee leaves home to park cars and leaves children unattended.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Monica Ruiz
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20251202125803

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: NUNEZ FAMILY CHILD CARE	FACILITY NUMBER: 198021272
	VISIT DATE: 02/27/2026

NARRATIVE

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On 1/12/2026 the department received additional information in regards to the original complaint. No contact information was provided by RP to obtain further information.

Allegation 1: Personal Rights - Licensee did not ensure that adequate supervision was provided to children in care.

On 12/11/2025, and 1/21/2026 LPA Ruiz conducted surveillance of the facility above to evaluate
the allegations listed above.

On 12/11/25 LPA Ruiz could hear the faint sound of children playing inside the facility noted
above. LPA surveyed the facility for 30 minutes and did not hear yelling or crying coming
from inside the facility. LPA entered facility and conduct inspection. LPA Ruiz observed
children in care playing in the backyard with S1. The children playing were laughing and
talking to each other and communicating appropriately for their ages and activities.

LPA interviewed Licensee regarding the allegations listed above. Licensee states that last year one child enrolled took a long time adjusting to being in day care and would cry in the morning after drop-off. Licensee states that they had a discussion with C1's mother regarding C1 not acclimating to the day care and that C1’s mother eventually removed child from day care.

LPA interviewed S1 regarding the allegations listed above. S1 states that the day care children
do not cry excessively and that if they are misbehaving, they use redirection to discussion to
resolve the issue. S1 states that they and Licensee trade off caring for the children in doors
and outdoors, so that children can have different types of activities during the day.

Over the course of this investigation, LPA reviewed and/or obtained copies of the children’s roster, children’s files, staff files, Parent Handbook, photos, and interviewed licensee, S1, children, parents, and neighbors.

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SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Monica Ruiz
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20251202125803

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: NUNEZ FAMILY CHILD CARE	FACILITY NUMBER: 198021272
	VISIT DATE: 02/27/2026

NARRATIVE

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LPA left messages for Parents 1 and 3 but did not receive a return call.

Parent 2 stated that they and their children are very happy with the care provided and do not have concerns about the care provided.
Parent 2 also states that children have never complained about their day care provider and state they like attending day care.

LPA Ruiz left business cards and sent contact letters to surrounding neighbors. On 1/21/2026, LPA surveyed the facility before entering. LPA Ruiz could heard a child in care playing near the front door. LPA heard a child crying, then heard Licensee approach child and comfort them, child immediately stopped crying and spoke in a normal tone to licensee. LPA Ruiz interviewed children in care and no disclosures were made. Children interviewed state they like their day care.
LPA Ruiz received a return phone call from a neighbor (W1). W1 states they have lived at their address for several years and have witnessed the licensee interacting with children and have no concerns with the way Licensee or S1 cares for the day care children.
W1 states they also work with children in their career and have heard the children crying occasionally but not excessively.
W1 states they are home during the day and can hear the children playing in the backyard with S1 and sometimes the children in care argue with each other and S1 will step in to try to resolve the problem and licensee will redirect children, but they have not heard Licensee or S1 yelling at the day care children. W1 added that Licensee and S1 seem like they are both good people and that they are friendly to neighbors.

Based on interviews conducted and records reviewed, the preponderance of evidence has not been met, therefore the above allegations are found to be UNSUBSTANTIATED.

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SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Monica Ruiz
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

LIC9099 (FAS) - (06/04)

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