198021311-8-24-2026-33-CC-CGAN-DY82NW-20260923173326

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198021311
Report Date: 08/24/2026
Date Signed: 08/24/2026 04:44:46 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2026 and conducted by Evaluator Mary Silva

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260724152232

FACILITY NAME:	PARTNERS FOR CHILD CARE		FACILITY NUMBER:	198021311
ADMINISTRATOR:	CYPRIAN, CRYSTAL/JOY		FACILITY TYPE:	860
ADDRESS:	15302 E FRANCISQUITO AVENUE		TELEPHONE:	(626) 917-5699
CITY:	LA PUENTE	STATE: CA	ZIP CODE:	91744
CAPACITY:	58	CENSUS: 18	DATE:	08/24/2026
		UNANNOUNCED	TIME BEGAN:	02:51 PM
MET WITH:	Gabriel Ortega		TIME COMPLETED:	04:25 PM

ALLEGATION(S):

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Child sustained an injury due to staff neglect

INVESTIGATION FINDINGS:

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On 08/24/26 Licensing Program Analyst LPA Mary Silva conducted a subsequent complaint inspection to conclude the investigation and deliver findings regarding the above complaint allegation. LPA met with Supervisor Gabriela Ortega to whom the reason for the inspection was explained. LPA was guided on a tour of the facility. Census was taken. LPA observed 5 infants with 2 Staff and 13 preschool children with 4 Staff. LPA did not observed any children or staff in Room# 1 and Room#3.

Complainant alleged Child sustained an injury due to staff neglect.

During the course of this investigation, LPA conducted interviews with the Supervisor, two staff members that were present during the incident, reporting party and three parents. LPA obtained a copy of the facility roster, personnel report, ouch report, parent handbook, sign in and out sheets, reviewed file for child #1, obtained a photograph of the outdoor area, and baby balance bicycle 2 in 1 manufrautred by CarePlay for children 12 months-24 months.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 08/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260724152232

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: PARTNERS FOR CHILD CARE	FACILITY NUMBER: 198021311
	VISIT DATE: 08/24/2026

NARRATIVE

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During interviews conducted with Staff #1 stated injury occurred during outdoor play time at approximately 9:30am, Child #1 attempted to sit on the balance bicycle sideways with both feet on the ground, loss their balance, then fell back and hit the back of their head. The Injury was assessed; first aid was given; ice pack was placed on the back of the head. No bumps or bruises were observed. Staff #2 stated they were present attending to other children when the incident occurred and did not witness the injury. Parents that were interviewed stated to be satisfied with the care and supervision provided in the program. In addition, parents stated to have been notified of injuries in a timely manner.

Based on information gathered and interviews conducted there were no disclosures made to corroborate with the alleged allegation. Although the allegation may have happened or are valid there is not a preponderance of evidence to prove the alleged violations did or did not occur. The evidence to prove something happened is equal to and has just as much convincing weight that it did not happen therefore the allegations are unsubstantiated. Appeal Rights provided.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted and report was reviewed with Supervisor Gabriela Ortega. Appeal rights provided.

SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 08/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026

LIC9099 (FAS) - (06/04)

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