198021318-6-3-2026-33-CC-BVON-DUX6CX-20260610204214

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198021318
Report Date: 06/03/2026
Date Signed: 06/03/2026 02:54:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2026 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260306082212

FACILITY NAME:	DIAZ FAMILY CHILD CARE		FACILITY NUMBER:	198021318
ADMINISTRATOR:	DIAZ, MARIANELA LISBET		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(562) 270-8078
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90605
CAPACITY:	14	CENSUS: 9	DATE:	06/03/2026
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Licensee Marianela Diaz		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Children in care sustained bruises due to staff neglect or physical abuse
Licensee did not allow child’s authorized representative to enter the facility

INVESTIGATION FINDINGS:

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An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 6/3/2026. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 3/6/2026. LPA met with Licensee Marianela Diaz to whom the purpose of the inspection was announced. Census was taken. Per licensee 11 children are currently enrolled.

Throughout the course of the investigation, interviews were conducted with staff, children and parents. LPA also reviewed and obtained copies of children’s roster and other documentation.

Per initial complaint report, the complainant reported that child # 1 and child # 2 had various incidents in the facility and they were not informed. Per RP child # 2 had bruises in their arm and staff was not aware of how they happened. Additionally, RP stated that they were not allowed to come into the facility. Child # 1 and # 2 were not available for interview. ------------------------------- pg. 1 of 2 -------------------------------

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260306082212

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: DIAZ FAMILY CHILD CARE	FACILITY NUMBER: 198021318
	VISIT DATE: 06/03/2026

NARRATIVE

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In regards to allegation Children in care sustained bruises due to staff neglect or physical abuse. Staff disclose that when an incident happens, they tend to the child first and make sure child is okay- Once they have checked on child parents are called to be informed. Staff interviewed corroborated that they have not hurt a child or observed any other staff hurt a child. Additionally, staff disclosed not seeing bruises on children.

Children interviews corroborated that they like the staff in the facility and that they have not observed anyone hurt a child.

Parents interviews corroborated that they do not have any concerns regarding the supervision or staff in the facility and are happy with the care their child receives.

In regards to allegation Licensee did not allow child’s authorized representative to enter the facility. Staff disclosed that parents pick up and drop off at the gate- however they can come in anytime if they like. Per staff, parents have not asked to come in.

Parents interviews corroborated that when touring the day care they came in and inspected the entire facility- now that their child is enrolled the drop off and pick up is at the gate. Per parents, interviewed they have not directly asked to come in.

This agency has investigated the complaint alleging Children in care sustained bruises due to staff neglect or physical abuse and Licensee did not allow child’s authorized representative to enter the facility.Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Licensee Marianela Diaz.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026

LIC9099 (FAS) - (06/04)

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