<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021383
Report Date: 06/22/2026
Date Signed: 06/22/2026 03:05:50 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2026 and conducted by Evaluator Mary Silva
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260520095538
FACILITY NAME:JOY'S CHILDREN'S LEARNING CENTER / LA PUENTEFACILITY NUMBER:
198021383
ADMINISTRATOR:CYPRIAN, J. / CYPRIAN, C.FACILITY TYPE:
860
ADDRESS:515 N AZUSA AVETELEPHONE:
(626) 675-8223
CITY:LA PUENTESTATE: CAZIP CODE:
91744
CAPACITY:33CENSUS: 10DATE:
06/22/2026
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Site Supervisor Nicole RojasTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
One year child in the 3 years old classroom.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/22/2026 Licensing Program Analyst (LPA) Mary Silva conducted a subsequent complaint inspection to conclude the investigation regarding the above complaint allegation. The purpose of the inspection was explained. LPA met with Site Supervisor Nicole Rojas and Human Resources Manager Selina Villanueva, who guided LPA on a tour of the facility. Census was taken. LPA observed 6 napping preschool children with 1 teacher and 1 assistant in Room #4. LPA observed 3 infants with 1 teacher in Room#2. LPA observed 1 infant with 1 teacher in Room #3. Per site supervisor there are 19 children enrolled.

Complaint alleged: One year child was placed in the three years old classroom.

During this investigation, LPA obtained a copy of the facility roster, personnel report, facility sign in sheets for the month of May 2026 and reviewed staff files. LPA conducted interviews with 2 site supervisors, and 4 staff.
Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20260520095538
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: JOY'S CHILDREN'S LEARNING CENTER / LA PUENTE
FACILITY NUMBER: 198021383
VISIT DATE: 06/22/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During the course of interviews conducted, disclosures were made that corroborates with the above complaint allegation. Staff stated due to staff availability two children from the infant classroom #2 were combined with children in the preschool classroom #4 on more than one occasion in the month of May 2026.

Based on interviews and disclosures made during the department investigation, the preponderance of evidence and the standard has been met, therefore, the allegation is found to be substantiated. California Code of Regulations (Title 22 Division & Chapter), is cited on the attached deficiencies page LIC 9099-D. This incident poses a potential risk to the Health and Safety of the children in care.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Site Supervisor Nicole Rojas.
Page 2 of 2
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20260520095538
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: JOY'S CHILDREN'S LEARNING CENTER / LA PUENTE
FACILITY NUMBER: 198021383
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/03/2026
Section Cited
CCR
101161(a)
1
2
3
4
5
6
7
A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Per site supervisor, in the future the two infant classrooms will be combined, or site supervisor will assist or a subsitute teacher will be called from Child Care Careers. A written declaration was submitted to confirm the above statement.
8
9
10
11
12
13
14
During the course of interviews conducted Staff stated due to staff availability two children from the infant classroom #2 were combined with children in the preschool classroom #4 on more than one occasion in the month of May 2026.This incident poses a potential risk to the health and safety of the children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3