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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021405
Report Date: 11/08/2024
Date Signed: 11/08/2024 02:47:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/01/2024 and conducted by Evaluator Veronica Martinez-Garza
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20241101141837
FACILITY NAME:ROMERO FAMILY CHILD CAREFACILITY NUMBER:
198021405
ADMINISTRATOR:ROMERO, JOSEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 356-3706
CITY:LOS ANGELESSTATE: CAZIP CODE:
90063
CAPACITY:14CENSUS: 4DATE:
11/08/2024
UNANNOUNCEDTIME BEGAN:
10:05 AM
MET WITH:Jose RomeroTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Licensee is not present 80% of the time
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Veronica Martinez Garza conducted an unannounced complaint investigation for the above allegation at the above facility on 11/08/24 at 10:05 a.m. Upon arrival LPA met with licensee Jose Romero who guided LPA on a tour of the facility. Also present during this inspection was the licensee's volunteers Enoe Teran and Ignacia Miranda. There were 04 children present. Assistant's Patricia Pichardo and Daisy Diaz later arrived.

According to the Reporting Party (RP), “Licensee is not present 80% of the time.”

During today's inspection LPA interviewed licensee and volunteer 1 (V1through 2).

Page 1 of 3
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20241101141837
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ROMERO FAMILY CHILD CARE
FACILITY NUMBER: 198021405
VISIT DATE: 11/08/2024
NARRATIVE
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Allegation regarding-Licensee is not present 80% of the time. According to the RP, Laura Diaz is the licensee for Romero Family Child Care Home (FCCH); however, they only met her once. RP stated that all communication was conducted via text message with Laura. Per RP, it was observed that during pick up and drop off there was always an AM or PM teacher; however, the licensee was not present. Laura Diaz is not the licensee for Romero FCCH; however, she has a licensed day care Diaz FCCH #198014422. Jose Romero is the licensee for Romero FCCH; however, there were at least two occasions that he was not in the facility and was observed to be present at Diaz FCCH. RP did not recognize Jose Romero as the licensee. Two separate licensing inspections dated 07/02/24 and 11/07/24, reflect that the licensee was present providing care and supervision at Diaz FCCH. LPA observed that the report dated 07/02/24, identifies the licensee as an assistant for Diaz FCCH. According to the licensee, he has been present at Diaz FCCH assisting Laura. According to the licensee, at the beginning there were no children enrolled so he would go over to Diaz FCCH. Also, licensee acknowledged being present at Diaz FCCH on 07/02 because children were going to graduate, and he wanted to be a part of it. On 11/07, the licensee was observed at Diaz FCCH, while (2) staff were left alone with children in care at Romero FCCH. Licensee was observed at Diaz FCCH from 09:30am through 04:00pm. Per licensee, he was at Diaz FCCH seeking assistance. LPA discussed with the licensee that he must be present in the home and shall ensure that children in care are supervised at all times. LPA also advised the licensee that he must be in the home 80% of the day and absences cannot exceed 20% of the operation hours per day. If the licensee needs to be absent at least 20%, he must ensure that a qualified staff is present. LPA also discussed with the licensee that he cannot be present at Diaz FCCH.

Based on licensing reports, and licensee's admission, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiencies are being cited (see attached 9099D).

Upon receipt, the Licensee shall post the “D” page of the Licensing report. This page shall be posted for 30 consecutive days. Failure to maintain posting as required will result in a $100 civil penalty. A copy of this report shall be provided to the parents/guardians of the children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parents/guardians of any children newly enrolled at the facility for the next 12 months. The LIC 9224 Acknowledgement of Receipt of Licensing Reports must be maintained in each child's file immediately upon receipt from the parent. LPA provided Licensee with a blank copy of the LIC 9224 Acknowledgement of Receipt of Licensing Report.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20241101141837
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ROMERO FAMILY CHILD CARE
FACILITY NUMBER: 198021405
VISIT DATE: 11/08/2024
NARRATIVE
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A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with licensee Jose Romero.








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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20241101141837
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ROMERO FAMILY CHILD CARE
FACILITY NUMBER: 198021405
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/08/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/12/2024
Section Cited
CCR
102417(a)
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Operation of A Family Child Care Home
(a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times. When circumstances require the licensee to be temporarily absent from the home, the licensee shall arrange for a substitute adult to care for and supervise the children during his/her absence. Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day.

This requirement is not met as evidenced by:
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Per licensee, he will be present at the facility. LPA discussed with the licensee that he cannot be absent more than 20%. Licensee understands that he cannot be at Diaz FCCH. Licensee will submit a written declaration to LPA by POC due date.
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Licensing staff observed licensee providing care and supervision at Diaz FCCH #198014422 on two separate occasions. Licensee also admitted to being present at Diaz FCCH.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5