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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021405
Report Date: 12/12/2024
Date Signed: 12/12/2024 12:36:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/01/2024 and conducted by Evaluator Veronica Martinez-Garza
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20241101141837
FACILITY NAME:ROMERO FAMILY CHILD CAREFACILITY NUMBER:
198021405
ADMINISTRATOR:ROMERO, JOSEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 356-3706
CITY:LOS ANGELESSTATE: CAZIP CODE:
90063
CAPACITY:14CENSUS: 6DATE:
12/12/2024
UNANNOUNCEDTIME BEGAN:
11:35 AM
MET WITH:Jose RomeroTIME COMPLETED:
12:55 PM
ALLEGATION(S):
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Staff did not change day care children's diapers causing a severe rash
INVESTIGATION FINDINGS:
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On 12/12/24 at 11:35 a.m., Licensing Program Analyst (LPA) Veronica Martinez Garza conducted an unannounced complaint investigation to deliver findings to the above allegation. Upon arrival LPA met with licensee Jose Romero who guided LPA on a tour of the facility. LPA observed 06 children in care.

According to the Reporting Party (RP), “Staff did not change day care children's diapers causing a severe rash.”

During the course of the investigation, LPA interviewed staff 1 (S1 thru 2), volunteer 1 (v1 thru 2), child 1 (C1 thru 5) and Parent 1 (P1 thru 7). LPA also obtained a copy of the children’s roster. LPA conducted children’s file reviews.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
Control Number 33-CC-20241101141837
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ROMERO FAMILY CHILD CARE
FACILITY NUMBER: 198021405
VISIT DATE: 12/12/2024
NARRATIVE
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Allegation regarding- Staff did not change day care children's diapers causing a severe rash. According to the RP, on three separate occasions C1 and C2 were observed to have dirty diapers which caused a severe diaper rash. RP stated that the PM teacher acknowledged that the diapers of C1 and C2 were changed once on 10/28 by the AM teacher; however, diapers were not changed on 10/29, and 10/30. On 10/29, C1 and C2 returned to the facility; however, their diaper rash became severe. According to the RP, C1 and C2s diapers were not changed at all because children were dropped off at 07:00am and during pick up (02:00pm) both children had a severe rash with blood. RP had to change both of their diapers at the facility. RP asked PM teacher if their diapers were changed, and PM teacher responded no. RP does not have the name of the AM/PM teachers. RP attempted to obtain the PM teacher’s name; however, it was not provided. Per RP, PM teacher stated to speak with the licensee. On 10/30, children were dropped off and around 10:00 am children were picked up by the RPs relative. Per RP, the relative stated that they didn’t see how they could miss changing their diapers since it smelled bad. RPs relative also stated that the facility smelled like feces and recalls the C2 stated, “diaper change” and “caca.” (poop in Spanish). LPA conducted an interview with the RPs relative who corroborated what was observed during pick up on 10/30. RPs relative does not know the name of the staff present and only recalls seeing two females. There are multiple staff identified as the AM teacher, and it is unknown who the RP referred to as the AM teacher.

LPA conducted interviews with S1 and S2, who made no disclosures regarding C1 and C2; however, disclosures were made regarding C6, C7, and C8. According to S1 and S2, C6 has a health issue and is prone to diaper rashes. Interviews conducted with S1 and S2 revealed that the diaper rash is due to a health issue and not negligence. S1 also revealed that there are specific instructions regarding the diaper changes for C6 that are followed by all staff daily. S2 revealed that C7 and C8 had a diaper rash that was not recent; however, S2 was not able to provide additional information regarding the diaper rash and or identify the staff assigned in the morning. S2 recalls C1 and C2; however, there were no disclosures made regarding a diaper rash nor having contact with anyone related to C1 and C2. Aside from C6, C7, and C8, S1 and S2 deny that children in care had a severe diaper rash. LPA conducted interviews with V1and V2, who made no disclosures. According to the volunteers, they deny that children in care had a severe diaper rash. There were conflicting statements regarding how often diapers are changed. Interviews revealed that diapers are changed as needed or between every 30 minutes to 2 hours. According to the staff and volunteers, diaper logs are used. Interviews revealed conflicting statements regarding diaper logs provided to parents. LPA also received conflicting statements regarding diaper logs given to parents while other statements stated diaper logs are given upon request.
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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2024
LIC9099 (FAS) - (06/04)
Page: 8 of 8
Control Number 33-CC-20241101141837
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ROMERO FAMILY CHILD CARE
FACILITY NUMBER: 198021405
VISIT DATE: 12/12/2024
NARRATIVE
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LPA conducted interviews with child 1 (C1 thru 5), who made disclosures. C1 and C3 were qualified; however, they did not want to speak further with the LPA. C2 and C4 were not qualified. C5 disclosed that, upon arrival to the facility, they’ve observed C6 with a dirty diaper. According to C5, the AM teacher (name unknown) would tell S2 to change C6 diaper. Per C5, the smell of a dirty diaper was strong; however, they didn’t know for how long C6s diaper was dirty and not changed by AM teacher(s). LPA conducted interviews with parent 1 (P1 thru 7), who made disclosures. According to P1, P2, and P3 they have no concerns regarding diaper changes since they’ve never observed their children with a dirty diaper or rash. According to P5, C7 was picked up from the facility earlier than usual when C7 told P5 that they had a diaper full of poop. P5 changed C7s diaper at the facility and seemed like it was never changed because C7 had burn marks on the side of the thigh. P5 immediately told the teacher (name unknown); however, staff was fired. The second incident occurred with S3 who is still at the facility. P5 observed that C7 had a diaper rash and elevated their concern with the licensee’s sister. Per P5, since speaking with the licensee’s sister there hasn’t been any more incidents. Interviews with P1 and P5 revealed that they are aware of the facility documenting diaper changes. Per P5, the diaper log was requested when the second dirty diaper incident occurred and observed that the diaper log stated that S3 changed C7s diaper at 2:22pm; however, P5 recalled picking up C7 at 2:00pm and changed their dirty diaper at the facility. P2 and P3 deny receiving a diaper log. LPA could not get in contact P4. P6 and P7 did not return LPAs phone call.

During LPAs inspection on 11/08/24 and 11/15/24, LPA observed the facility has a changing table, Clorox wipes to disinfect the area, gloves, and a sign with diaper change procedures. The diaper change area was clean, and LPA took pictures. LPA conducted children’s files reviews and did not observe diaper logs on file. LPA took a picture of a diaper log sample. Upon request to review previous diaper logs, S1 stated that the facility does not keep copies because the originals are given to parents.

Based on interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiencies are being cited (see attached 9099D).

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with licensee Jose Romero.
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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 8
Control Number 33-CC-20241101141837
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ROMERO FAMILY CHILD CARE
FACILITY NUMBER: 198021405
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/12/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/26/2024
Section Cited
CCR
102423(a)(4)
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102423 Personal Rights
(a) Each child receiving services from a family child care home shall have certain rights... These rights include, but are not limited to, the following:
(4) To be free from corporal or unusual punishment, infliction of pain, humiliation....including but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning.

This requirement is not met as evidenced by:
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Per licensee, he established a consistent protocol that must be followed every diaper change. LPA took pictures of the procedure in place to avoid diaper rashes.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2024
LIC9099 (FAS) - (06/04)
Page: 7 of 8