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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021405
Report Date: 09/17/2025
Date Signed: 09/17/2025 10:42:24 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2025 and conducted by Evaluator Veronica Martinez-Garza
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250627095229
FACILITY NAME:ROMERO FAMILY CHILD CAREFACILITY NUMBER:
198021405
ADMINISTRATOR:ROMERO, JOSEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 356-3706
CITY:LOS ANGELESSTATE: CAZIP CODE:
90063
CAPACITY:14CENSUS: 12DATE:
09/17/2025
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Jose RomeroTIME COMPLETED:
10:55 AM
ALLEGATION(S):
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Child/infant being fed in an unsafe position
INVESTIGATION FINDINGS:
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On 09/17/25 at 09:10 a.m., Licensing Program Analyst (LPA) Veronica Martinez Garza conducted an unannounced complaint investigation to deliver findings to the above allegation. Upon arrival LPA met with licensee Jose Romero who guided LPA on a tour of the facility. LPA observed 12 children and licensee's assistant Ignacia Miranda present during the inspection.

According to the Reporting Party (RP), “Child/infant being fed in an unsafe position.”

During the course of the investigation, LPA interviewed staff 1 (S1 thru 4), child 2 (C2 thru 5) and Parent 1 (P1 thru 5). LPA reviewed the file of child 1 (C1) and obtained copies of a doctor note dated 05/16/25, medication log, S1s notes regarding C1, parent/provider contract, screenshots of text messages dated 04/01/25-06/25/25, infant daily reports dated 04/01/25-06/19/25, other facility forms and the children’s roster. LPA also received copies of the doctor’s notes for C1 dated 05/01/25, 05/16/25, 06/12/25, and 06/20/25.

Page 1 of 3
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 9
Control Number 33-CC-20250627095229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ROMERO FAMILY CHILD CARE
FACILITY NUMBER: 198021405
VISIT DATE: 09/17/2025
NARRATIVE
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Allegation regarding- Child/infant being fed in an unsafe position. According to the RP, they were made aware that C1 was being fed laying down and that the provider was notified of the unsafe position. According to the co-complainant, S1 was feeding C1 while the infant was laying down and grew concerned as the position is unsafe and can lead to the infant choking or developing an ear infection. Per co-complainant, S1 did not agree and felt that the position C1 was held in was “safe”. LPA conducted an interview with the co-complainant to obtain additional information regarding C1 being fed in an unsafe position. During the interview, the co-complainant stated that on one occasion S1 was feeding C1 while the infant was laying down. According to the co-complainant, S1 then stated that the position of C1 laying down was based on books and later stated that C1 would be held at an angle while being fed.

LPA conducted interviews with S1 through S4. According to S1, the parent of C1 initially requested for the infant to be fed laying down. After the parent requested and provided instruction on how staff should be feeding the infant. S1 revealed that the parent of the infant requested for S1 and S2 not to hold C1 while being fed and also wanted both staff to sit/elevate the infant while being fed. S1 also described and demonstrated to the LPA how the parent of C1 wanted the infant to be fed. The demonstration depicted that C1 would be in a sitting/elevated position while the staff would ensure to hold the bottle and infant’s head. According to S1, C1 was fed in the mentioned position either at the assigned play pen or on top of the changing table. During the demonstration, LPA took pictures of S1 while they were re-enacting the feeding position. S1 acknowledged following the parents request as well as S2. S2 was interviewed and denied feeding C1 laying down or at a sitting/angle position. S3 acknowledged they followed the parent’s request and fed the infant laying down only once but then decided to feed the infant the correct way which is by holding the infant. S3 also revealed seeing S1 and S2 at least once feeding the infant in the mentioned position. S4 did not make any disclosures and denied seeing other staff feed the infant in an unsafe position. Staff revealed that the only person who had contact with the parent of C1 was S1 and received instructions from S1.

LPA conducted a follow-up interview with the co-complainant regarding the disclosure that staff were asked to feed the infant while they were laying down; however, the co-complainant denies it was requested nor that staff were asked not to hold the infant while being fed. The co-complainant did not reveal if there were other occasions where the infant was being fed in an unsafe position other than the one time observed and mentioned.
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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 9
Control Number 33-CC-20250627095229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ROMERO FAMILY CHILD CARE
FACILITY NUMBER: 198021405
VISIT DATE: 09/17/2025
NARRATIVE
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S1 reiterated that C1 was fed according to the request of the infant’s parents and deny that it was due to their own recommendations or facility procedure. S1 also stated that during the attendance of C1 it was observed that the infant had “acid reflux” and attempted to help the infant by feeding them in an upright/angle position while burping the infant in between bottles to help the infant digest the formula. S1s intentions were not to cause any harm to the infant.

LPA obtained screenshots of C1s pictures while at the facility and observed that the infant was fed laying down while holding their own bottle. Per S1, the images are misleading because the infant was at an angle position and staff were holding the bottle while taking a picture (selfie); however, LPA did not observe any staff on the pictures. A review of child’s records did not find written communication by C1s physician pertaining to a medical diagnosis regarding acid reflux. A review of C1s file also did not find a written parental request for alternate feeding practices. Licensee was advised to ensure that records are kept for all children requiring specific care instructions.

Based on interviews, staff’s acknowledgment of feeding practices with C1, and pictures, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiencies are being cited (see attached 9099D). LPA discussed and provided Technical Support Program (TSP) flyer to the licensee.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with licensee Jose Romero.


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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 9
Control Number 33-CC-20250627095229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ROMERO FAMILY CHILD CARE
FACILITY NUMBER: 198021405
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/24/2025
Section Cited
CCR
102423(a)(2)
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102423 Personal Rights
(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged ..... These rights include, but are not limited to, the following:
(2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.

This requirement is not met as evidenced by:
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Per licensee, they have been enrolling and taking trainings through the Early Care & Education Workforce Registry to learn best practices. Licensee will submit a wrtten declaration to LPA by POC due date.
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Based on interviews, staff’s acknowledgment of feeding practices with C1, and pictures.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025
LIC9099 (FAS) - (06/04)
Page: 9 of 9