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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021816
Report Date: 07/01/2026
Date Signed: 07/01/2026 11:37:26 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2026 and conducted by Evaluator Staicy Perry
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260407092644

FACILITY NAME:STARKIDS PRESCHOOL AND KINDERGARTENFACILITY NUMBER:
198021816
ADMINISTRATOR:DEREK CHENFACILITY TYPE:
860
ADDRESS:129 N CHANDLER AVETELEPHONE:
(626) 551-7571
CITY:MONTEREY PARKSTATE: CAZIP CODE:
91754
CAPACITY:82CENSUS: 65DATE:
07/01/2026
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Annie Chen, DirectorTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Personal Rights- Staff hit daycare child.
Lack of Supervision-Staff do not adequately supervise day care children
INVESTIGATION FINDINGS:
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On Tuesday, July 1, 2026, Licensing Program Analyst (LPA) Staicy Perry and Youle Qi conducted an unannounced complaint investigation visit to deliver findings to the above facility. LPA Perry met with the Director Annie Chen to whom the reason for today’s visit was explained. LPA Perry obtained a census of children and staff present at the time of the visit. Per Director Annie there are a total of 65 children currently enrolled.

During the course of the investigation, LPA Perry and Youle Qi conducted interviews with staff, children and parents. LPA Perry obtained and reviewed relevant documents including, but not limited to facility roster, personnel report and other pertinent documents.

Allegation 1: Staff hit daycare child.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 7 of 9
Control Number 33-CC-20260407092644
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: STARKIDS PRESCHOOL AND KINDERGARTEN
FACILITY NUMBER: 198021816
VISIT DATE: 07/01/2026
NARRATIVE
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Per the Reporting Party, R.P. it was alleged that, “Physical Handling of Children. There have been incidents where a staff#1 physically handled children inappropriately, including hitting child #1 on the head and pulling child#1 ear. The child's mom has already been informed and has reported the incident to the director.”

During interviews conducted with Staff #1 through Staff #6, all staff stated that no staff member hits or taps children on the head and that they have never observed any staff member do that to a child in care.


During an interview, the director stated, “Not one of my staff hit.” The director denied that staff hit or tapped children and stated that such behavior is not permitted at the facility.


During parent interviews, no disclosures were made pertaining to the allegation.

During child interviews, no disclosures were made pertaining to the allegation. Child #1 stated that no teacher has ever pulled their ear or tap them on the head.

During the course of the investigation, LPA observed staff interacting with children in a respectful manner and redirecting children appropriately. LPA did not observe any staff member hit, pull, or tap a child. LPA also reviewed the facility’s file and did not observe any allegations of staff hitting children nor any staff concerns. Based on interviews conducted, observations made during the investigation, and records reviewed, there was insufficient pertaining to the allegation.

Allegation 2: Staff do not adequately supervise day care children

Per the Reporting Party, R.P. it was alleged that, “Lack of Supervision On multiple occasions, 3-4 children were placed in a hallway for nap time without direct supervision from a teacher.” The Reporting Party was unavailable for follow-up interviews and additional questions regarding the allegation.

During interviews conducted with Staff #1 through Staff #6, staff acknowledged that on occasion some children were allowed to rest on cots in the hallway during nap time. Staff explained that these were generally older children who had difficulty napping due to distractions in the classroom. Staff stated that a teacher remained with and continuously supervised the children at all times while they were in the hallway. Staff stated that the classroom has since been rearranged to provide additional space, allowing all children to nap inside the classroom with fewer distractions.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
LIC9099 (FAS) - (06/04)
Page: 8 of 9
Control Number 33-CC-20260407092644
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: STARKIDS PRESCHOOL AND KINDERGARTEN
FACILITY NUMBER: 198021816
VISIT DATE: 07/01/2026
NARRATIVE
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During an interview, the director stated that it was a decision made by the director and Staff #1 to occasionally allow some children to rest, sit in the hallway for a short period during nap time to provide additional space and reduce distractions. The director stated that children placed in the hallway were supervised by a teacher at all times and that parents knew. Very short time. Facility opened in January 2026. The director further stated that the classrooms have since been rearranged so all children are now able to nap inside their assigned classrooms with less distractions. Director stated that no child was left without supervision. Hallway was just used to refocus the children then go back into class and nap.


During the course of the investigation, LPA did not observe any children sleeping in the hallway. At the time of the inspection, all children were observed napping inside their assigned classrooms under the visual supervision of staff. LPA observed that the classrooms had been rearranged to provide additional space and reduce distractions during nap time. LPA also observed the hallway to be wide, unobstructed, and free of hazards, with no exits blocked. Based on interviews conducted, staff stated that when children had previously rested in the hallway, a teacher remained with and visually always supervised the children. LPA found no evidence that the teacher-child ratio or supervision requirements were not met. Although LPA advised the facility to continue having children inside their assigned classrooms as a best practice to promote direct supervision and consistency of care, LPA did not observe evidence during the investigation that children were left without supervision or placed in an unsafe environment. Based on interviews, observations, and records reviewed, there was insufficient evidence to support the allegation that children were inadequately supervised during nap time.

Therefore, the allegation is determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

An exit interview was conducted with Director Annie Chen. Appeal rights were discussed and provided. A copy of this report was provided during the conclusion of the visit. A Notice of Site Visit (NOS) was provided and must remain posted for 30 days.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
LIC9099 (FAS) - (06/04)
Page: 9 of 9