198021840-7-10-2026-33-CC-KCHE-DWDP3X-20260727105813

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198021840
Report Date: 07/10/2026
Date Signed: 07/10/2026 03:46:32 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2026 and conducted by Evaluator Monica Ruiz

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260514144926

FACILITY NAME:	ORTA FAMILY CHILD CARE		FACILITY NUMBER:	198021840
ADMINISTRATOR:	ROSALINDA ORTA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(323) 399-5222
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90063
CAPACITY:	14	CENSUS: 7	DATE:	07/10/2026
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Licensee, Rosa Linda Orta		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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Personal Rights - Staff did not provide a safe environment for child in care

INVESTIGATION FINDINGS:

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On 7/10/2026 Licensing Program Analyst (LPA) Monica Ruiz conducted an unannounced case management inspection to deliver findings for the allegation that staff did not provide a safe environment for child in care.
LPA met with Licensee Rosa Orta to whom the reason for the visit was explained. Licensee provided a tour of the facility. Present during the inspection were seven children with Licensee and Assistant (A.
Over the course of this complaint investigation, LPA conducted several facility visits, reviewed documents, and conducted interviews with Reporting Party (RP), children, parents, staff, witnesses and the Licensee.
Interviews, records reviewed, and Licensee’s own statements revealed that Child 1(C1) fell out the first story window while in care.
During interview, Licensee stated that she and five (5) day care children were in bedroom #3 (activity room) discussing the weather when the children asked Licensee to open the window so they could feel the wind blow.
(Report continued on next page...)

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Monica Ruiz
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260514144926

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ORTA FAMILY CHILD CARE	FACILITY NUMBER: 198021840
	VISIT DATE: 07/10/2026

NARRATIVE

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Licensee stated that she opened the window and when she turned around to get her phone to take a picture, C1 went behind her and pushed on the screen of the window and in doing so, C1 and the window screen fell approximately 4 feet onto the cement ground.
Interviews with children and staff were consistent with the Licensee’s description of the incident. Interviews with parents revealed that parents are happy with the care provided by Licensee and staff and that they have no concerns about the Licensee, staff or day care facility.

Interview with C1’s parents revealed that child sustained minor bruising and scrapping and was released by doctor to return to day care.
Police report was obtained and reviewed regarding incident which states “no child abuse suspected”.
Licensee states that the screen to the window was replaced immediately and Licensee rearranged furniture in the activities room so that children cannot access the windows. Licensee also states that the windows in the daycare will remain locked at all times.

LPA toured the facility and found the furniture in bedroom #3 to be arranged to block children’s access to windows. LPA observed all windows in activity room/bedroom#3 to be locked.

LPA Ruiz informed Licensee Rosa Orta that this report dated 7/10/2026 documents 1 Type- A citation and shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.
LPA informed Licensee Orta to provide a copy of this licensing report, dated 7/10/26 and documents a Type-A citation, shall be provided to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled children, for the next 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC9224), or other written statement, must be placed in the child’s file for verification.

A notice of site visit was given to Licensee and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Licensee, Rosa Orta.
Appeal rights were provided.

SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Monica Ruiz
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 33-CC-20260514144926

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ORTA FAMILY CHILD CARE	FACILITY NUMBER: 198021840
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/10/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 07/10/2026 Section Cited HSC 102423(a)(2)	1 2 3 4 5 6 7	Each child receiving services from a family child care home shall have certain rights... These rights include, but are not limited to, the following:To receive safe, healthful, and comfortable accommodations, furnishings, and equipment...	1 2 3 4 5 6 7	Licensee states that windows in bedroom 3 will remain locked at all times. Licensee states they will rearrange furniture in bedroom#3 to block children's access to windows and replace the screen on window 1.
	8 9 10 11 12 13 14	Based on observations/interviews/record review, the licensee did not comply in that 1 out 4 windows in bedroom 3 had a loose /damged screen.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Monica Ruiz
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026

LIC9099 (FAS) - (06/04)

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