198202233-8-5-2022-11-AS-SCIS-CL6QGX-20221114111012

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198202233
Report Date: 08/03/2022
Date Signed: 08/05/2022 02:54:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2022 and conducted by Evaluator Lourdes Montoya

COMPLAINT CONTROL NUMBER: 11-AS-20220714090135

FACILITY NAME:	DENKER HOUSE		FACILITY NUMBER:	198202233
ADMINISTRATOR:	GREG SWIFT		FACILITY TYPE:	735
ADDRESS:	20902 DENKER AVENUE		TELEPHONE:	(310) 212-6721
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90501
CAPACITY:	9	CENSUS: 9	DATE:	08/03/2022
		UNANNOUNCED	TIME BEGAN:	10:05 AM
MET WITH:	Carla Kerker		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff not providing an adequate amount of meals to residents.
Facility serving food that is not of quality.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 8/3/2022, Licensing Program Analyst (LPA) Lourdes Montoya conducted an unannounced subsequent complaint visit at this facility. At 10:05 am, LPA called the facility to conduct a risk assessment. LPA spoke with Facility Nurse Carla Kerker who confirmed the facility is now Covid-19 free. LPA met with Facility Nurse Kerker. LPA explained the purpose of the visit.

The investigation consisted of the following: On 7/21/2022, LPA toured the inside and outside grounds of the facility with Facility Nurse Kerker. LPA requested and obtained copies of Staff Roster, Resident Roster, and Food Menu. LPA interviewed two staff (S#1-#2) and eight clients (C#1-#8), while one client (C#9) was not present during the visit. On 8/3/2022, LPA obtained and reviewed the plan of operations records and delivered the complaint findings.

Report continued in LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Lourdes Montoya
LICENSING EVALUATOR SIGNATURE:	DATE: 08/03/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 11-AS-20220714090135

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: DENKER HOUSE	FACILITY NUMBER: 198202233
	VISIT DATE: 08/03/2022

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Investigations revealed:

Allegation: Staff not providing an adequate amount of meals to residents
It is alleged the facility staff are not providing an adequate amount of meals to residents. The Reporting Party (RP) reported the facility only serves one hot meal per day which is dinner. Review of the facility's plan of operation states "Meal preparation skills: Clients will be encouraged to participate in community activities of nutritional planning, menu and meal preparation, according to the direction / supervision of clinicians and residential staff. Once clients learn meal preparation skills, they will be allowed and encouraged to prepare their own breakfast and lunch. If clients request or need help with preparing breakfast and / or lunch, then staff will help them. Dinner meals will be prepared by residential staff".". Based on the department's interview with Staff #1 (S#1) and Staff #2 (S#2), the clients are high functioning. S#1 and S#2 stated when clients choose that staff prepare all three meals, staff are available . S#1 revealed it is in the facility's plan of operations that clients are encouraged to prepare their own breakfast and lunch while staff cook hot meals for dinner. Interview with eight (8) clients (C#1-#8) revealed they prefer to prepare their own breakfast and lunch while the facility serves hot meals for dinner. Based on record review and interviews, there is no sufficient evidence to corroborate the allegation above.

Allegation: Facility is serving food that is not of quality.
It is alleged that the facility is serving food that is not of quality. The Reporting Party (RP) reported the facility does not serve fresh food but rather frozen food. Based on LPA's observations, the facility has plenty of fresh fruits such as fresh apples, bananas, strawberries, grapes, tomatoes, oranges, watermelons, cantaloupes, etc, LPA also observed two refrigerators full of fresh vegetables, fruits and a variety of drinks as well as another freezer full of different meats and frozen snacks. Based on LPA's interview with two staff (S#1-#2) and eight (8) clients (C#1-#8), the facility serves good quality of food and plenty of food is always available. Based on observations and interviews, there is no sufficient evidence to corroborate the allegation above.

Based on LPA’s observations, record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegations "Staff not providing an adequate amount of meals to residents" and may have happened or is valid, there is not a preponderance of evidence to prove the alleged allegations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview conducted, and a copy of the report was provided to Facility Nurse Carla Kerker.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Lourdes Montoya
LICENSING EVALUATOR SIGNATURE:	DATE: 08/03/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 2