198202967-11-4-2025-11-AS-SCIS-DQZ25U-20260204160608

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198202967
Report Date: 10/31/2025
Date Signed: 11/04/2025 11:57:35 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Pamela Bunker

COMPLAINT CONTROL NUMBER: 11-AS-20251022110551

FACILITY NAME:	ANAND CARE CENTER III		FACILITY NUMBER:	198202967
ADMINISTRATOR:	MEHUL PATEL		FACILITY TYPE:	735
ADDRESS:	11143 SOUTH PRARIE AVE		TELEPHONE:	(310) 419-1225
CITY:	INGLEWOOD	STATE: CA	ZIP CODE:	90303
CAPACITY:	20	CENSUS: 14	DATE:	10/31/2025
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Mehul Patel		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Staff do not provide adequate food service
Staff are mistreating a client
Staff do not prevent the clients from mistreating another client

INVESTIGATION FINDINGS:

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On 10/31/2025 at 9:45 a.m., the Department conducted an initial visit to gather information regarding the allegation mentioned above. The Department met with Administrator Mehul Patel and explained the purpose of today's visit. LPA was granted entry to the facility.

The investigation consisted of the following: On 10/31/2025 at 9:45 a.m., the Department requested and reviewed the staff and client's records and obtained copies of the following documents: Personnel Report (10/31/2025), Client Roster (10/31/2025), Admission Agreement (05/08/2024), Identification and Emergency Information (05/08/2024), Physician's Report (05/08/2024), Medical Assessment (05/08/2024), Consent Forms (05/08/2024), Functional Capability Assessment (05/08/2024), Preplacement Appraisal Information (05/08/2024), Appraisal, Needs and Service Plan (05/08/2024), Personal Rights (05/08/2024), and Food Menu (10/01/2025 -10/31/2025. Interviews were conducted with Staff Members #1 and #2 (S1-S2) as well as with Clients #1 through #5 (C1-C5).
See continued LIC9099-C page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Pamela Bunker
LICENSING EVALUATOR SIGNATURE:	DATE: 10/31/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 11-AS-20251022110551

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: ANAND CARE CENTER III	FACILITY NUMBER: 198202967
	VISIT DATE: 10/31/2025

NARRATIVE

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Continued LIC999-C page 2
Investigation revealed the following:
Allegation: Staff do not provide adequate food service
On October 31, 2025, between 9:45 a.m. and 11:30 a.m., the Department conducted a joint interview with Staff #1 and Staff #2 (S1–S2). Both staff members (2 out of 2) stated that adequate food service is provided. Clients receive three meals per day plus snacks: breakfast at 7:30 a.m., lunch at 12:00 p.m., dinner at 4:30 p.m., and snacks at 7:30 p.m. Clients are allowed to have second servings. During the visit, an ample supply of nonperishable food items sufficient for at least one week was observed, along with fresh perishable foods adequate for a minimum of two days. S1–S2 reported that none of the clients had experienced food-related illnesses and confirmed that spoiled food is not served. They stated that there were no bugs in the beans. Both staff members (2 out of 2) states that they serve healthy meals, with most food prepared from scratch. The Department reviewed the facility’s food menu for the period of October 1, 2025, through October 31, 2025. During today's visit, LPA observed clients eating lunch and confirmed that meals were being served in accordance with the posted menu. S1–S2 also reported that clients have not complained about the food. Both S1 and S2 denied the allegation.

On October 31, 2025, between 11:30 a.m. and 1:00 p.m., the Department interviewed Clients #1 through #5 (C1–C5). When asked whether staff provided adequate food service, all five clients (5 out of 5) stated that staff do provide sufficient food and that they receive plenty to eat. All five clients confirmed they are served three meals a day—breakfast, lunch, and dinner—along with snacks. They reported that breakfast is served at 7:30 a.m., lunch at 12:00 p.m., dinner at 4:30 p.m., and snacks at 7:30 p.m. Clients also noted they are allowed second servings if desired. Each of the five (5 out of 5) clients stated they had not experienced any food-related illness, stated that the food was not spoiled, confirmed there were no bugs in the beans, and that they were satisfied with the meals provided. All five clients (5 out of 5) denied the allegation and stated that staff provide adequate food service.
Allegation: Staff Are Mistreating a Client
On October 31, 2025, between 9:45 a.m. and 11:30 a.m., the Department conducted a joint interview with Staff #1 and Staff #2 (S1–S2). Both staff members (2 out of 2) stated that staff do not mistreat any of the clients. They reported that clients are provided with a safe, healthful, and comfortable environment, and that staff offer the necessary care and supervision to meet each client's needs. S1–S2 emphasized that the facility maintains a zero-tolerance policy toward client mistreatment. Both staff members (2 out of 2) denied the allegation. See continued LIC9099-C page 3

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Pamela Bunker
LICENSING EVALUATOR SIGNATURE:	DATE: 10/31/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 11-AS-20251022110551

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: ANAND CARE CENTER III	FACILITY NUMBER: 198202967
	VISIT DATE: 10/31/2025

NARRATIVE

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Continued LIC9099-C page 3
On October 31, 2025, between 11:30 a.m. and 1:00 p.m., the Department interviewed Clients #1 through #5 (C1–C5). When asked, all five clients (5 out of 5) stated that staff do not mistreat any of the clients. They reported that staff provide a safe environment for those in care. All five clients (5 out of 5) stated that staff offer a safe environment, adequate care, and supervision tailored to their individual needs. Each client stated that they feel safe in the facility and that staff maintain a respectful and supportive atmosphere. All five clients (5 out of 5) denied the allegation.

Allegation: Staff do not prevent the clients from mistreating another client
On October 31, 2025, between 9:45 a.m. and 11:30 a.m., the Department conducted a joint interview with Staff #1 and Staff #2 (S1–S2). Both staff members (2 out of 2) stated that staff actively prevent clients from mistreating one another. S1–S2 reported that there have been no client-on-client altercations, and if such incidents were to occur, staff would intervene promptly to separate the individuals and de-escalate the situation. Both staff members (2 out of 2) affirmed that clients are provided with a safe, healthful, and comfortable environment, and that staff deliver the necessary care and supervision to meet each client's needs. S1–S2 emphasized that the facility maintains a zero-tolerance policy toward any form of mistreatment.
Both S1 and S2 (2 out of 2) denied the allegation, further stating that neither staff nor clients mistreat one another.

On October 31, 2025, between 11:30 a.m. and 1:00 p.m., the Department interviewed Clients #1 through #5 (C1–C5). When asked, all five clients (5 out of 5) stated that if an incident were to occur between clients, staff would intervene promptly to stop the altercation. All five clients reported that there have been no incidents of mistreatment by other clients. They described the environment as peaceful and expressed that they are happy living at the facility. Each of the five clients (5 out of 5) affirmed that staff provide a safe environment, adequate care, and supervision tailored to their individual needs. They also stated that they feel safe in the facility and that staff maintain a respectful and supportive atmosphere. All five clients (5 out of 5) denied the allegation.

Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. There were no deficiencies cited. LPA Bunker provided Administrator Mehul Patel with copies of the LIC9099 and LIC9099C Complaint Investigation Reports. An exit interview was conducted.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Pamela Bunker
LICENSING EVALUATOR SIGNATURE:	DATE: 10/31/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2025

LIC9099 (FAS) - (06/04)

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