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25 | On 04/26/2021 Licensing Program Analyst (LPA) Don Senaha conducted a Case Management visit at South Bay Senior Living. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures, today’s visit was conducted virtually via facetime with Maggie Ornelas/Administrator. LPA explained the purpose of the visit was to gather information.
LPA Senaha received a self-reported incident report (LIC 624) via email on 04/23/2021 from Administrator Maggie Ornelas regarding an incident involving staff and a client. Staff (S1) stated another staff (S2) was physical with a client (C1) and staff (S1) had to intervene.
Administrator stated they are conducting an internal investigation and staff (S2) will remain off schedule until investigation is fully completed. Administrator notified both the resident’s Power of Attorney and the local Ombudsman of the incident.
A plant inspection was conducted of the facility and no deficiencies were found. LPA requested a copy of the staff and resident rosters, copy of statements from staff (S1-S2), emergency/ID information, appraisal/needs and service plan, physicians report and admission agreement for client (C1).
A telephonic exit interview was conducted with Maggie Ornelas and a hard copy was provided via email for signature.
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