198203965-4-9-2026-11-AS-PMAA-DU7NLY-20260518103416

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198203965
Report Date: 04/09/2026
Date Signed: 04/09/2026 06:32:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2026 and conducted by Evaluator Wendy Gibbs

COMPLAINT CONTROL NUMBER: 11-AS-20260406113552

FACILITY NAME:	VILLA CHRISTA		FACILITY NUMBER:	198203965
ADMINISTRATOR:	ARLENE FELICIANO		FACILITY TYPE:	740
ADDRESS:	16421 CHANERA AVE		TELEPHONE:	(310) 719-8997
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90504
CAPACITY:	6; 6	CENSUS: 6	DATE:	04/09/2026
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Arlene Feliciano		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Licensee is not adhering to fire clearance requirements.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 04/09/2026, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced Complaint Visit to the facility listed above. LPA met with Administrator, Arlene Feliciano, and the purpose of today’s visit was explained. LPA was granted entry into the facility.

The investigation consisted of the following:

During today’s visit, LPA inspected the facility, interviewed Staff S1-S3, interviewed Resident 1-6, and received and reviewed pertinent documents. The following documents were received and reviewed, Staff Roster, Resident Roster, Identification and Emergency Information, Physician’s Report for Residential Care Facilities for the Elderly, Preplacement Appraisal Information, Resident Appraisal, Functional Capability Assessment, and Appraisal/Nees and Service Plan.

The investigation revealed the following:

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 11-AS-20260406113552

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: VILLA CHRISTA	FACILITY NUMBER: 198203965
	VISIT DATE: 04/09/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Allegation: Licensee is not adhering to fire clearance requirements
The allegation alleges that two of the residents residing in the facility are considered bedridden.

During the facility inspection, LPA observed residents R1-R6 ambulating in the facility. LPA observed two (2) residents, who were able to sit up in bed and move to the edge of the bed to allow staff to assist with transferring to their wheelchair. Five (5) out of six (6) residents were observed using assistive devices to ambulate such as a walker or cane. One (1) resident was observed ambulating with no assistive devices.

During file record review LPA received and reviewed the facility License, effective 06/17/2003 that states the facility is licensed to serve six (6) non-ambulatory resident age 60 and above. LPA reviewed the Fire Safety Inspection Request, dated 06/21/2002, that indicates Fire Clearance Granted for the capacity of six (6) non-ambulatory residents. Additionally, LPA received and reviewed Resident R1-R6’s Physician’s Report for Residential Care Facilities for the Elderly or Medical Assessment for Residential Care Facilities for the Elderly, LPA observed three (3) residents are ambulatory and three (3) residents are non-ambulatory.
During interviews with Staff S1-S3, were asked if there are any residents who are bedridden residing in the facility, three (3) out three (3) stated there are no residents who are bedridden. One (1) staff stated there is a resident who does not always want to get out of bed, but when they do, they assist with getting from the bed to the wheelchair. Additionally, Staff S1-S3 were asked if there are any residents who require assistance with repositioning and turning in bed, three (3) out of three (3) stated no, there are no residents who require assistance with repositioning and turning in bed.
During interviews with Residents R1-R6, were asked if they require assistance with repositioning or turning in bed, six (6) out of six (6) stated they do not require assistance with turning in bed. Additionally, Residents R1-R6, were asked if they are bedridden, six (6) out of six (6) stated no, they are not bedridden. One (1) resident stated they do not always want to get out of bed, that some days the body just hurts.

During the course of the investigation, LPA was unable to find evidence to support the allegation(s). Although the allegation(s) may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) is/are unsubstantiated.

During today’s visit, LPA did not observe or cite any deficiencies.

An exit interview was conducted with Licensee/Administrator, Arlene Feliciano, and a copy of this report was provided.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2