198203965-3-19-2026-11-AS-JHAD-DSVNLA-20260406103314

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198203965
Report Date: 03/19/2026
Date Signed: 03/19/2026 05:08:11 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2026 and conducted by Evaluator Ernand Dabuet

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260312155330

FACILITY NAME:	VILLA CHRISTA		FACILITY NUMBER:	198203965
ADMINISTRATOR:	ARLENE FELICIANO		FACILITY TYPE:	740
ADDRESS:	16421 CHANERA AVE		TELEPHONE:	(310) 719-8997
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90504
CAPACITY:	6; 6	CENSUS: 6	DATE:	03/19/2026
		UNANNOUNCED	TIME BEGAN:	01:07 PM
MET WITH:	Arlene Feliciano		TIME COMPLETED:	03:38 PM

ALLEGATION(S):

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Staff does not ensure facility is free of pest.

INVESTIGATION FINDINGS:

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On March 19, 2026, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent unannounced complaint visit. Arlene Feliciano, administrator, greeted the LPA. LPA explained that the purpose of the visit is to investigate the allegation mentioned above.

The investigation included a collection of records of tour of the facility and interviews. The Department collected service records for Resident #1- Resident #6 (R1- R6), Medical Assessment for Residential Care Facilities for the Elderly LIC 602A and Physician’s Report LIC 602A, Registered of Facility Residents, Mountain Hospice and Palliative Care Inc records and other documents pertinent or associated with this complaint. Interviews conducted with Resident #1-#6 and Staff #1-#2 and Witness #1-#2.

(Evaluation Report continues LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260312155330

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: VILLA CHRISTA	FACILITY NUMBER: 198203965
	VISIT DATE: 03/19/2026

NARRATIVE

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Allegation #2: Staff does not ensure facility is free of pest.

It is alleged that the staff does not ensure the facility pest-free. Reports indicate that the facility is infested with rats, mice, and roaches, and that rat droppings have been found around the house. No additional information about this issue has been provided.

On March 18, 2026, between 1:35 PM and 2:35 PM, the Department interviewed residents identified as Resident #1 through Resident #5 (R1-R5). Five (5) out of the five (5) resident members are unable to support this accusation. (R1-R5) all indicated they are satisfied with their accommodations and living conditions. There is no verification of pest activity at the facility according to (R1-R5). All residents stated they felt the place was safe and healthy. Resident #6 (R6) was not available for an interview.

On March 18, 2026, between 1:45 PM and 2:45 PM, the Department interviewed staff members identified as Staff #1 and Staff #2. Two (2) of the two (2) staff members are unable to validate this claim. (S1-S2) denied having any concerns regarding the health and safety of the residents in their facilities. They stated that there have been no persistent pest issues to report. (S1) specifically mentioned that they have an ongoing contract with a well-known and reputable pest control company, which conducts services as needed to ensure the premises remain pest-free.

On March 19, between 1:21 PM and 1:45 PM, the Department interviewed witness member identified as Witness #1 (W1). (W1) confirmed that the services were provided and that invoices were available to verify their requirement service took place on March 19, 2026.

On March 19, 2026, between 2:30 PM and 3:00 PM, the Department inspected the facility's interior and exterior. The inspection revealed no signs of pest activity. The Department observed that the facility appeared to be in a sanitary and healthful condition. A review of a Terminix Service Inspection Report (dated 03/19/26) verified regular services performed.

Based on the information gathered, there is not enough evidence to support the allegation mentioned above.

Based on the information gathered from the facility inspection, observations, interviews, and records analysis, the Department found no evidence to support the above allegation. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation is Unsubstantiated.

An exit interview was conducted with Arlene Feliciano, and copies of the reports were provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Ernand Dabuet
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026

LIC9099 (FAS) - (06/04)

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