198204079-7-21-2026-11-AS-PMAA-DWGKM7-20260730080105

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198204079
Report Date: 07/21/2026
Date Signed: 07/21/2026 02:51:11 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2026 and conducted by Evaluator Socorro Leandro

COMPLAINT CONTROL NUMBER: 11-AS-20260319114004

FACILITY NAME:	SPRING SENIOR ASSISTED LIVING		FACILITY NUMBER:	198204079
ADMINISTRATOR:	MONNIECE BOATWRIGHT		FACILITY TYPE:	740
ADDRESS:	20900 EARL STREET		TELEPHONE:	(310) 370-3594
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90503
CAPACITY:	51	CENSUS: 38	DATE:	07/21/2026
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Administrator - Monniece Boatwright		TIME COMPLETED:	03:20 PM

ALLEGATION(S):

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Facility does not respect resident’s personal rights.

INVESTIGATION FINDINGS:

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On 07/21/2026, Licensing Program Analyst (LPA) Socorro Leandro conducted an unannounced complaint investigation visit regarding the allegations listed above. LPA met with the Administrator, Monniece Boatwright, and the purpose of the visit was explained. LPA was granted entry to the facility.

Investigation consisted of the following:

On 03/24/2026, a facility tour was conducted, interviews were conducted, and records were gathered. Resident 2 (R2) to Resident 7 (R7) and Staff 1 (S1) to Staff 5 (S5) were interviewed, additional interviews were attempted with witnesses. Facility records gathered consisted of staff roster, resident roster, Resident 1’s (R1) records, and other pertinent records. On 07/21/2026, interviews were conducted with Witness 1 (W1) to Witness 3 (W3), records were reviewed, additional interviews were attempted with witnesses and R1.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:	DATE: 07/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260319114004

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: SPRING SENIOR ASSISTED LIVING	FACILITY NUMBER: 198204079
	VISIT DATE: 07/21/2026

NARRATIVE

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Investigation revealed the following:

Allegation: “Facility does not respect resident’s personal rights”, it is being alleged that the facility is restricting R1’s communication with family/visitors via phone, mail/deliveries, and visitation. Interviews conducted with R2 to R7 revealed the following: 7 out of 7 residents denied the allegation, additionally residents indicated that they are able to use the facility phone, receive mail, visitors, and phone calls. Interviews conducted with S1 to S5 revealed the following: 5 out of 5 staff denied the allegation. Interviews conducted with W1 to W3 revealed the following: 1 out of 3 witnesses denied the allegation; 1 out of 3 witnesses were unable to corroborate the allegation; 1 out of 3 witnesses agreed with the allegation, stating that they called the facility but facility staff informed them that they could not speak with R1. On 03/24/2026 observations of the facility revealed the following: There is a facility landline telephone designated for resident use on a small desk with a chair near the main entrance of the facility – a resident was observed making a phone call from that telephone; there is a facility videoconferencing device (cell phone) for resident use in the main office; there is a Personal Rights Poster in the small activity room; visitors were allowed entrance to the facility without any restrictions. Records reviewed of Visitor Log from 03/09/2026 to 03/23/2026 revealed the following: The facility received several visitors a day, ranging from over 16 visitors a day to under 7 visitors a day; R1 received visitors on 03/09/2026, 03/13/2026, 03/15/2026, 03/18/2026, and 03/20/2026. Unsubstantiated: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report was left with the Administrator, Monniece Boatwright.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Socorro Leandro
LICENSING EVALUATOR SIGNATURE:	DATE: 07/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026

LIC9099 (FAS) - (06/04)

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