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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198204399
Report Date: 11/23/2021
Date Signed: 11/23/2021 01:14:23 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/19/2021 and conducted by Evaluator Jade Jordan
COMPLAINT CONTROL NUMBER: 11-AS-20211119154159
FACILITY NAME:VILLA REDONDO CARE HOMEFACILITY NUMBER:
198204399
ADMINISTRATOR:MARIA BRAVOFACILITY TYPE:
740
ADDRESS:237 REDONDO AVENUETELEPHONE:
(562) 434-9931
CITY:LONG BEACHSTATE: CAZIP CODE:
90803
CAPACITY:80CENSUS: 46DATE:
11/23/2021
UNANNOUNCEDTIME BEGAN:
11:52 AM
MET WITH:Maria BravoTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Resident's personal belongings are not being safeguarded.
INVESTIGATION FINDINGS:
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On 11/23/21 Licensing Program Analyst (LPA) Jade Jordan Conducted an Unannouced visit to Villa Redondo, regarding the Allegation Above. LPA was met by Facility Administrator Maria Bravo, and the purpose of the visit was explained.

The investigation consisted of the following: Resident Roster, Staff Roster, Personal Inventory, Supplemental documents.

Regarding the allegation : Personal Belongings are not being safeguarded.
Interviews with the Administrator revealed that Resident (R1) has not resided in the facility since 09/31/21, and moved to a New facility. R1 was self responsible, and paid rent with checks. The facility does not assist with cash resources. R1 was admitted to the facility effective 08/01/19, and signed to refused documentation of inventory a personal property to indicate what items R1 would be bringing. The LPA also reviewed R1's Record of Resident safeguarded Cash Resources, and the line list did not indicated any cash funds reported.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Michael CavaTELEPHONE: (323) 400-7397
LICENSING EVALUATOR NAME: Jade JordanTELEPHONE: (650) 388-2300
LICENSING EVALUATOR SIGNATURE:

DATE: 11/23/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/23/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20211119154159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: VILLA REDONDO CARE HOME
FACILITY NUMBER: 198204399
VISIT DATE: 11/23/2021
NARRATIVE
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Interview's revealed that R1 passed away, after leaving to another facility.

Based on LPA Interviews, Record Review, and Observation the LPA finds that
Although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

An Exit Interview was conducted and a Copy of this Report was provided.

No citations were issued during this visit.

SUPERVISOR'S NAME: Michael CavaTELEPHONE: (323) 400-7397
LICENSING EVALUATOR NAME: Jade JordanTELEPHONE: (650) 388-2300
LICENSING EVALUATOR SIGNATURE:

DATE: 11/23/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/23/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2