198204399-5-28-2026-11-AS-PMAA-DUYUBH-20260612152621

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198204399
Report Date: 05/28/2026
Date Signed: 05/28/2026 01:51:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2026 and conducted by Evaluator Mario Leon

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260520105147

FACILITY NAME:	VILLA REDONDO CARE HOME		FACILITY NUMBER:	198204399
ADMINISTRATOR:	MARIA BRAVO		FACILITY TYPE:	740
ADDRESS:	237 REDONDO AVENUE		TELEPHONE:	(562) 434-9931
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90803
CAPACITY:	80; 80	CENSUS: 56	DATE:	05/28/2026
		UNANNOUNCED	TIME BEGAN:	08:34 AM
MET WITH:	Jesus Chavez - Assistant Administrator		TIME COMPLETED:	02:05 PM

ALLEGATION(S):

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Staff do not allow resident phone usage.

INVESTIGATION FINDINGS:

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On 05/28/26 Licensing Program Analyst (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the facility. California Department of Social Services (CDSS) was met by staff one, Jesus Chavez (S1), and the purpose of the visit was explained. S1 and LPA toured the facility.
The investigation consisted of the following:
On 05/28/26 CDSS requested and reviewed facility documents and toured the facility. Between 09:00AM and 12:00PM, LPA interviewed six (6) out of fifty-six (56) clients and four (4) out of thirty-two (32) staff.
The investigation revealed the following:
Regarding the allegation “Staff do not allow resident phone usage.”, it is being alleged that a resident was not allowed to use the phone to call their responsible person. Record reviews revealed that the "Use of the facility telephone is made available to residents between the hours of 9AM and 5PM. Use of the telephone outside of these hours is for emergency purposes and for special cases.", which indicates that residents are able to use the facility phone between these hours and are able to use the facility phone in special cases. Report continues, please see LIC9099-C.

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260520105147

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: VILLA REDONDO CARE HOME	FACILITY NUMBER: 198204399
	VISIT DATE: 05/28/2026

NARRATIVE

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Interviews revealed that five (5) out of six (6) residents (R2 through R6) and all four staff (S1 through S4) have denied the allegation has taken place. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated.

There have been zero (0) deficiencies cited during today's visit.

An exit interview was held with Jesus Chavez - Assistant Administrator, and a copy of this report has been provided.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026

LIC9099 (FAS) - (06/04)

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