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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320032
Report Date: 12/10/2025
Date Signed: 12/10/2025 05:10:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/02/2025 and conducted by Evaluator Pamela Bunker
COMPLAINT CONTROL NUMBER: 11-AS-20251202145430
FACILITY NAME:KENSINGTON REDONDO BEACH, THEFACILITY NUMBER:
198320032
ADMINISTRATOR:MAY, ROBERTFACILITY TYPE:
740
ADDRESS:801 S PACIFICA COAST HIGHWAYTELEPHONE:
(424) 241-2064
CITY:REDONDO BEACHSTATE: CAZIP CODE:
90277
CAPACITY:132CENSUS: 117DATE:
12/10/2025
UNANNOUNCEDTIME BEGAN:
10:29 AM
MET WITH:Robert MayTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff do not allow the residents to choose their own physician
INVESTIGATION FINDINGS:
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On December 10, 2025, the Department conducted an initial visit to gather information regarding the allegation mentioned above. The Department met with Executive Director Robert May and explained the purpose of today's visit. LPA was granted entry to the facility.

The investigation consisted of the following:
• On December 10, 2025, the Department requested, reviewed, and obtained copies of the following documents:
• Personnel Report (dated November 25, 2025)
• Resident Roster (dated December 10, 2025)
• Letter regarding Medical Director changes (dated November 6, 2025)
Interviews were conducted with Staff Members #1 through #4 (S1–S4) as well as with Residents #1 through #6 (R1–R6).
See continued LIC9099-C, page 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Pamela Bunker
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20251202145430
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: KENSINGTON REDONDO BEACH, THE
FACILITY NUMBER: 198320032
VISIT DATE: 12/10/2025
NARRATIVE
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Continued LIC9099-C page 2

Investigation revealed the following:
Allegation: Staff do not allow residents to choose their own physician.
On December 10, 2025, between 11:30 a.m. and 4:30 p.m., the Department conducted interviews with Staff #1 through #4 (S1–S4). S1–S4 stated that on November 6, 2025, a letter regarding the Medical Director changes was emailed to all residents’ families, responsible parties, Power of Attorney (POA), conservators, and a copy was provided to every resident in the facility. The letter was displayed at the front desk, with additional copies available for anyone to take. All four staff members (4 out of 4) confirmed that residents are allowed to choose their own physicians. Staff reported that residents had the option to retain their previous Medical Director or switch to the facility’s new Medical Director. All four staff members stated that residents who had been under the facility’s previous physician elected to switch for various reasons. Staff further states that the facility has never refused to allow any physician to enter. The Medical Director changes were documented in residents’ medical records, effective November 23, 2025. S1–S4 denied the allegation.

On October 31, 2025, between 2:30 p.m. and 3:30 p.m., the Department interviewed Residents #1 through #6 (R1–R6). When asked whether staff forced residents to switch their physician to the facility’s new physician, all six residents (6 out of 6) stated they had options and were allowed to select their own physician. Residents confirmed they received a copy of the letter regarding the Medical Director changes, and that their families, responsible parties, Power of Attorney (POA), and conservators also received the letter. All six residents reported they had no concerns with the changes and agreed to them. Each resident (6 out of 6) confirmed they are satisfied with their current physician and denied the allegation.

Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.

There were no deficiencies cited. LPA Bunker provided Executive Director Robert May with copies of the LIC9099 and LIC9099-C Complaint Investigation Reports.

An exit interview was conducted.
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Pamela Bunker
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2