198320078-5-20-2022-11-AS-AJKK-CELUW9-20220520155623

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320078
Report Date: 12/22/2021
Date Signed: 05/20/2022 10:53:47 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/20/2021 and conducted by Evaluator Pamela Bunker

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20210920083007

FACILITY NAME:	OAKMONT OF TORRANCE		FACILITY NUMBER:	198320078
ADMINISTRATOR:	FERNANDEZ, TAMARA		FACILITY TYPE:	740
ADDRESS:	3620 LOMITA BLVD		TELEPHONE:	(424) 338-4457
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90505
CAPACITY:	126	CENSUS: 74	DATE:	12/22/2021
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Ken Garnett and Myla Belson		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff is rough with residents
Staff does not speak to residents with respect
Residents are not being changed timely

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Wednesday, December 22, 2021. Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is clear of COVID-19 infection. LPA Bunker met with Vice President of Operations Ken Garnett and Executive Director Myla Belson. LPA Bunker explained the purpose of today's visit.

The investigation consisted of the following: LPA Bunker interviewed staff 1-5 (S1-S5) and residents 1-7 (R1-R7), LPA Bunker asked questions relevant to the nature of the complaint. LPA Bunker requested and reviewed resident 1 (R1) records. The staff stated that R1 was not in that room when the complaint was reported. R1 moved in after the complaint S1-S5 and R1-R7 interviewed stated staff is not rough with residents. The staff speaks to the resident with dignity and respect. Residents are being changed promptly. Residents are not left in soiled diapers. LPA Bunker requested copies of the personnel report and resident's roster. See continued LIC9099-C page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Angela J Kendrick	TELEPHONE: (323) 981-3347
LICENSING EVALUATOR NAME: Pamela Bunker	TELEPHONE: (323) 213-1113
LICENSING EVALUATOR SIGNATURE:	DATE: 12/22/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 11-AS-20210920083007

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: OAKMONT OF TORRANCE	FACILITY NUMBER: 198320078
	VISIT DATE: 12/22/2021

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Continued LIC9099-C page 2

Allegation: Staff is rough with residents
Interviews with Staff 1-5 (S1-S5) and residents 1-7 (R1-R7) stated staff is not rough with residents and denied the allegation. Staff and residents stated staff is not rough with residents when changing, turning, or moving residents. S1-S5 stated they are proving residents with the necessary care and supervision and residents' daily needs are being met.

Allegation: Staff does not speak to residents with respect
Staff 1-5 (S1-S5) and residents 1-7 (R1-R7) interviewed stated staff is not rude to residents and speaks to residents with dignity and respect and they are very respectful. S1-S5 and R1-R7 all denied allegations.

Allegation: Residents are not being changed timely
Staff 1-5 (S1-S5) and residents 1-7 (R1-R7) interviewed stated there is a new resident in room 131 he doesn't need a two (2) person's assistance and the staff is not being rough with residents. Staff stated they do not ignore any of their residents. Resident's needs are being met, they assist all residents. Residents are changed and are not left in soiled diapers. Staff stated they changed residents timely. S1-S5 and R1-R7 all denied allegations.

Investigation revealed the following: Staff 1-5 (1-5) and residents 1-7 (R1-R7) interviewed stated staff is not being rough with residents when changing, turning, or moving them. The staff is not very rude to residents and does not speak to residents disrespectfully. S1-S5 stated resident in room 131 was not in that room when the complaint was filed. That room was vacant and is now occupied by a new resident that does not need two (2) person's assistance. S1-S5 stated there is always sufficient staff that is trained to assist the residents with their daily needs. S1-S5 and R1-R7 stated staff is not being very rough with the residents. The resident in room 140 was not asking for help, and the staff did not ignore her. S1-S5 and R1-R7 stated several residents were not left in soiled diapers. The staff is respectful to residents and treats all residents with dignity and respect. S1-S5 stated residents are changed timely. The incontinent residents are checked during those periods of time when they are known to be incontinent, including during the night. The incontinent residents are kept clean and dry and the facility remains free of odors from incontinence. Staff and residents stated the allegations are false and denied the allegations. See LIC9099-C page 3

SUPERVISOR'S NAME: Angela J Kendrick	TELEPHONE: (323) 981-3347
LICENSING EVALUATOR NAME: Pamela Bunker	TELEPHONE: (323) 213-1113
LICENSING EVALUATOR SIGNATURE:	DATE: 12/22/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2021

LIC9099 (FAS) - (06/04)

Page: 3 of 3

Control Number 11-AS-20210920083007

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: OAKMONT OF TORRANCE	FACILITY NUMBER: 198320078
	VISIT DATE: 12/22/2021

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Continued LIC812-C page 3

Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.

A copy of the Complaint Investigation Report LIC 9099 and LIC9099-C was provided to Executive Director Myla Belson.

There were no deficiencies cited.

Exit interview conducted

SUPERVISOR'S NAME: Angela J Kendrick	TELEPHONE: (323) 981-3347
LICENSING EVALUATOR NAME: Pamela Bunker	TELEPHONE: (323) 213-1113
LICENSING EVALUATOR SIGNATURE:	DATE: 12/22/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 3