198320078-6-23-2022-11-AS-MVAO-CGPVK7-20220726162951

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320078
Report Date: 06/23/2022
Date Signed: 06/23/2022 09:13:15 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2021 and conducted by Evaluator Don Senaha

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20211018131930

FACILITY NAME:	OAKMONT OF TORRANCE		FACILITY NUMBER:	198320078
ADMINISTRATOR:	FERNANDEZ, TAMARA		FACILITY TYPE:	740
ADDRESS:	3620 LOMITA BLVD		TELEPHONE:	(424) 338-4457
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90505
CAPACITY:	0	CENSUS: 85	DATE:	06/23/2022
		UNANNOUNCED	TIME BEGAN:	09:51 AM
MET WITH:	Administrator - Myla Belson		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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Staff are not assisting residents with incontinence needs
Staff did not safeguard residents personal belongings
Staff are not meeting residents hygiene needs
Staff are not cleaning resident's room
Staff are not providing adequate food service
Facility menu is not posted

INVESTIGATION FINDINGS:

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On 06/23/2022, Licensing Program Analyst (LPA) Don Senaha initiated a subsequent complaint investigation for the allegations listed above. LPA was met by Administrator Myla Belson and explained the purpose of this visit was to deliver the findings for the allegations listed above.
On 10/20/2021 Licensing Program Analyst (LPA) Don Senaha initiated a complaint investigation for the allegations listed above. Today’s complaint investigation was conducted with Ken Garnett/Vice President of Operations and Courtney Clark/Regional Health Services Specialist.

On 04/12/2022, Licensing Program Analyst (LPA) Don Senaha initiated a complaint investigation for the allegations listed above. Today’s complaint investigation was conducted with Memory Care Director Elizabeth Cheruto and Administrator Myla Belson.

The investigation consisted of the following: LPA requested service documents. LPA interviewed residents (R1-R9) and staff (S1-S5). A plant inspection of the facility was conducted each visit on 10/20/21, 04/12/2022 and 06/23/2022.

No deficiencies were found at the time of the visits.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Eva M Alvarez	TELEPHONE: (323) 629-7047
LICENSING EVALUATOR NAME: Don Senaha	TELEPHONE: (323) 629-5133
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 11-AS-20211018131930

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: OAKMONT OF TORRANCE	FACILITY NUMBER: 198320078
	VISIT DATE: 06/23/2022

NARRATIVE

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Investigation revealed:

Allegation: Staff are not assisting residents with incontinence needs.
During the course of the investigation, LPA did not observe any odors, soiled clothing or linens.

LPA conducted interviews with the residents (R1-R9) and they did not express any concerns with their daily needs being met. Residents (R1-R9) stated they have no issues regarding odor in the facility.

LPA conducted interviews with staff (S1-S5) and staff (S1-S5) did not express any concerns that resident’s daily needs are not being met. Staff (S1-S4) stated incontinence needs are address at least 2-3 times a day or as needed.

Based on LPA’s observation, interviews conducted and records reviews, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated.

Allegation: Staff did not safeguard residents personal belongings.

During the course of the investigation, LPA was unable to find documentation or evidence supporting the allegation above.

During the interviews with residents (R1-R9) and they did not express any concerns with staff not safeguarding their personal belongings.

LPA conducted interviews with staff (S1-S4) and staff (S1-S4) have not had any recent activity regarding personal belongings for residents missing. Staff (S1-S4) stated they would follow the protocol if a resident reported missing personal belongings from their room.

SUPERVISOR'S NAME: Eva M Alvarez	TELEPHONE: (323) 629-7047
LICENSING EVALUATOR NAME: Don Senaha	TELEPHONE: (323) 629-5133
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2022

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20211018131930

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: OAKMONT OF TORRANCE	FACILITY NUMBER: 198320078
	VISIT DATE: 06/23/2022

NARRATIVE

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Allegation: Staff are not meeting residents hygiene needs.
During the course of the investigation, LPA did not observe any odors, soiled clothing or linens.

LPA conducted interviews with the residents (R1-R9) and they did not express any concerns with their hygiene needs being met. Residents (R1-R9) stated they have no issues regarding bathing, using the bathroom or any type of odor in the facility.

LPA conducted interviews with staff (S1-S5) and staff (S1-S5) did not express any concerns that resident’s hygiene needs are not being met. Staff (S1-S4) stated incontinence needs are address at least 2-3 times a day or as needed and shower logs are kept for each residents’ bathing needs.

Allegation: Staff are not cleaning resident’s room.

During the course of the investigation, LPA was unable to find documentation or evidence supporting the allegation above.

LPA obtained a copy of the housekeeping cleaning schedule. LPA did not observe any part of the facility not being cleaned by staff, including residents’ rooms during the course of investigation.

LPA interviewed residents (R1-R9) and they did not express any concerns with their rooms not being cleaned by staff.

LPA conducted interviews with staff (S1-S5) and staff (S1-S5) stated they have no concerns about housekeeping keeping the residents’ room clean. Staff (S2-S3) stated housekeeping does a “deep” cleaning once per week or as necessary.

SUPERVISOR'S NAME: Eva M Alvarez	TELEPHONE: (323) 629-7047
LICENSING EVALUATOR NAME: Don Senaha	TELEPHONE: (323) 629-5133
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2022

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 11-AS-20211018131930

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: OAKMONT OF TORRANCE	FACILITY NUMBER: 198320078
	VISIT DATE: 06/23/2022

NARRATIVE

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Allegation: Staff are not providing adequate food service.
During the course of the investigation, LPA did observed menu’s posted. LPA obtained copies of the menu, including the alternate menu which is the “everyday menu”. LPA observed sufficient amount of food maintained in the kitchen. LPA observed cart to keep food warm when served to the residents’ rooms with tin cover to keep food warm. LPA observed microwave available should resident request a “quick warm up” of food.

LPA conducted interviews with the residents (R1-R9) and they did not express any concerns with staff not providing adequate food service. Residents (R1-R9) stated they receive three meals a day and snacks.

LPA conducted interviews with staff (S1-S5) and staff (S1-S5) did not express any issues reported by residents about residents not being provided adequate food service. Staff (S1-S5) stated they do serve three meals a day and snacks. Staff (S1-S5) stated there are no issues with the food staying warm as kitchen supplies the warm cart container. Staff (S3) stated if the resident wishes to have food ‘hotter’ staff can always take it back to the kitchen for fresh food or heat up in the microwave.

Allegation: facility menu is not posted.
During the course of the investigation, LPA did observe menu’s posted outside the dining areas. LPA obtained copies of the menu, including the alternate menu which is the “everyday menu”.

LPA conducted interviews with staff (S1-S4) and staff (S1-S4) stated there is a daily menu posted for the daily meals. Staff (S1) stated residents and family members can ask for a menu at the front desk.

An exit interview was conducted with Administrator Myla Belson and a hard copy was provided.

SUPERVISOR'S NAME: Eva M Alvarez	TELEPHONE: (323) 629-7047
LICENSING EVALUATOR NAME: Don Senaha	TELEPHONE: (323) 629-5133
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2022

LIC9099 (FAS) - (06/04)

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