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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320102
Report Date: 04/02/2025
Date Signed: 04/02/2025 01:36:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2025 and conducted by Evaluator Deborah Lee
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20250325104258
FACILITY NAME:ICAN CALIFORNIA ABILITIES NETWORK TORRANCEFACILITY NUMBER:
198320102
ADMINISTRATOR:SCOTT ELLIOTTFACILITY TYPE:
775
ADDRESS:2375 SEPULVEDA BLVDTELEPHONE:
(310) 374-8295
CITY:TORRANCESTATE: CAZIP CODE:
90501
CAPACITY:18CENSUS: 46DATE:
04/02/2025
UNANNOUNCEDTIME BEGAN:
08:13 AM
MET WITH:Elane Marroquin, Client ManagerTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff member verbally abuses client(s) in care.
Staff are discriminating against client(s) in care.
INVESTIGATION FINDINGS:
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On April 2, 2024, Licensing Program Analyst (LPA) Deborah Lee conducted an initial unannounced complaint visit to address the allegation listed above. LPA met with Elaine Marroquin, Client Manager and the purpose of the visit was explained. LPA was granted entry to the facility.

Investigation consisted of the following:

On April 2, 2025, LPA obtain/reviewed the following:Client roster (dated 4/2/25), Staff roster (dated 2/26/25), Staff trainings: Methods of communication-3/11/25, Deescalating Behavior-7/16/24, Diversity and Disability-7/9/24, HCBS training-Communications chart-4/16/24, what affects trust-3/26/24, person centered programming 2/25/25, and Overview of Developmental Disabilities. Interviews conducted with Client Manager (A1), 5 staff (S1-S5), and 6 clients (C1-C6)

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 11-AS-20250325104258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: ICAN CALIFORNIA ABILITIES NETWORK TORRANCE
FACILITY NUMBER: 198320102
VISIT DATE: 04/02/2025
NARRATIVE
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Investigation revealed the following:

Staff member verbally abuses client(s) in care:



The details of the complaint allege that coach[staff] has reportedly told a client to "sit down and shut up" during activity, and clients have complained multiple times that coach is verbally abusive to clients. On 4/2/25 at 9:45am, LPA interviewed Client Manager (A1) who denied allegation and stated that there has been no reports of staff being verbally abusive to clients. A1 states that all staff are trained on Clients Rights with frequent refreshers courses on a quarterly basis. On 4/2/25 between 11:13am and 12:00pm, LPA interview 5 Staff (Staff #1-5) regarding the allegation; 5 out of 5 staff interviewed denied the allegation. Among the staff interviewed was the HR Generalist, who confirmed that there has been no reports of staff verbally abusing clients in care and that the on- boarding process includes training on Client's Right in addition to other mandatory training. On 4/2/25 between 10:44am-11:03am, LPA interviewed 6 clients (Client #1-6). Of the 6 interviewed, 6 out of 6 denied the allegation. 6 out of 6 stated that staff treats them well and is supportive of them. 6 out of 6 stated that they have never been told to "sit down and shut up" nor have they witnessed staff telling other client's to sit down and shut up.
Based on the information gathered, there is insufficient evidence to support the stated allegation

Although the allegations above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation are UNSUBSTANTIATED.

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SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 11-AS-20250325104258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: ICAN CALIFORNIA ABILITIES NETWORK TORRANCE
FACILITY NUMBER: 198320102
VISIT DATE: 04/02/2025
NARRATIVE
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Staff are discriminating against client(s) in care.

The details of the complaint allege that staff have made derogatory comments about client's identity and employees mistreat clients. On 4/2/25 LPA interviewed A1 who denied above allegation stating that there has been no reports of staff discrimination against clients in care. On 4/2/25, LPA interviewed 5 staff (S1-S5) and of the 5 staff interviewed 5 out of 5 denied allegation. On 4/2/25 LPA interviewed 6 clients (C1-C6), and of the 6 interviewed 6 out of 6 denied allegation. Client state that staff is support and kind to them and they have not been mistreated in any way. On 4/2/25, between 12:00-12:30pm, LPA reviewed the following training documents: Methods of communication 3/11/25, De-escalating Behavior 7/16/24, Diversity and Disability 7/9/24, HCBS training-Communications chart-4/16/24, what affects trust /26/24, person centered programming 2/25/25, and Overview of Developmental Disabilities which confirmed that all staff received training on Client's Rights and Communication with clients along with other mandatory training.

Based on the information gathered, there is insufficient evidence to support the stated allegation

Although the allegations above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation are UNSUBSTANTIATED

No deficiencies were cited for the above allegations. Exit interview was conducted. A copy of this report was provided to Elane Marroquin.

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SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
LIC9099 (FAS) - (06/04)
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