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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320127
Report Date: 09/05/2023
Date Signed: 09/05/2023 04:32:00 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/31/2023 and conducted by Evaluator David Espana
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20230831163759
FACILITY NAME:WATERMARK AT WESTWOOD VILLAGE, THEFACILITY NUMBER:
198320127
ADMINISTRATOR:MURPHY, PATRICIAFACILITY TYPE:
740
ADDRESS:947 TIVERTON AVENUETELEPHONE:
(310) 208-4590
CITY:LOS ANGELESSTATE: CAZIP CODE:
90024
CAPACITY:237CENSUS: 93DATE:
09/05/2023
UNANNOUNCEDTIME BEGAN:
11:40 AM
MET WITH: Administrator, Lilit Mnatsakanyan TIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Facility staff are not safeguarding resident's personal property.
Resident is being financially abused while in care.
INVESTIGATION FINDINGS:
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On 09/05/2023, at 11:40 AM Licensing Program Analyst (LPA) David España met with Administrator, Lilit Mnatsakanyan, to conduct a complaint investigation to address the allegations listed above. LPA España met with Administrator, Lilit Mnatsakanyan and explained the purpose of this visit.

The investigation consisted of the following: LPA España conducted a tour of the facility grounds. LPA España interviewed staff, clients, witnesses, and reviewed records. LPA España requested and reviewed the following documents, client roster, staff roster, and The Watermark at Westwood Village Residential Living Residency Agreement.

The investigation revealed the following: Regarding the allegation “Facility staff are not safeguarding resident's personal property.” 4 out of 5 residents interviewed disagreed with the allegation and denied having any issues with facility staff not safeguarding resident's personal property. 7 out of 7 staff (S1-7) denied the allegation, S1-S7 denied not safeguarding resident’s personal property.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Ulysses CoronelTELEPHONE: (323) 400-7397
LICENSING EVALUATOR NAME: David EspanaTELEPHONE: (323) 981-1755
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20230831163759
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: WATERMARK AT WESTWOOD VILLAGE, THE
FACILITY NUMBER: 198320127
VISIT DATE: 09/05/2023
NARRATIVE
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The investigation revealed the following: Regarding the allegation “Resident is being financially abused while in care.” 4 out of 5 residents interviewed disagreed with the allegation and denied having any issues being financially abused while in care. 7 out of 7 staff (S1-7) denied the allegation, S1-S7 denied financially abusing residents while in care.

Based on interviews conducted, record reviews and observation, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.



An exit interview was conducted, and a copy of this report was given to Administrator, Lilit Mnatsakanyan.
SUPERVISOR'S NAME: Ulysses CoronelTELEPHONE: (323) 400-7397
LICENSING EVALUATOR NAME: David EspanaTELEPHONE: (323) 981-1755
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2