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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320138
Report Date: 09/07/2023
Date Signed: 12/06/2023 10:37:45 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/31/2023 and conducted by Evaluator David Espana
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20230831102939
FACILITY NAME:BRIDGES TO RECOVERY, LLCFACILITY NUMBER:
198320138
ADMINISTRATOR:MARYANN ROSENTHALFACILITY TYPE:
772
ADDRESS:725 FOOTHILL ROADTELEPHONE:
(310) 275-4620
CITY:BEVERLY HILLSSTATE: CAZIP CODE:
90210
CAPACITY:6CENSUS: 1DATE:
09/07/2023
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Malia Lindy, Director of OperationsTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff did not notice a change in resident's condition
Staff did not seek medical attention for resident in care
Staff did not notify resident's representative of unusual incident
INVESTIGATION FINDINGS:
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This report serves as an Amendment of the complaint investigation report created on 09/07/2023. This Amendment is written to clarify 9099-9099 Cs findings and does not change the complaint investigation report findings recorded on 09/07/2023. On 09/07/2023 at 9:00 AM Licensing Program Analyst (LPA) David España met with Michaela S. Carpaccio, Clinical Director and Malia Lindy, Director of Operations to conduct a complaint investigation to address the allegations listed above. LPA España met with Malia Lindy, Director of Operations, and explained the purpose of this visit. The investigation consisted of the following: LPA España conducted a tour of the facility grounds. LPA España interviewed staff S#1-S#5 and reviewed records. LPA España requested and reviewed the following documents, client roster, and staff roster, Admissions; Ancillary; Diagnosis; Discharge Financial; Nursing; Outcomes; Outpatient; For Review; Billing Flags; Assessment client; Account, Details; Collateral; Contact Notes; Daily Client Report; Group Sessions Insurance; LABS Licensing; MARs; Medical Misc/Legal/Correspondence; PHI Log; Physician's OrdersProgress Notes; Staff Forms; Treatment Plans; Lab Orders; Lab Requisitions; * Lab Reports A; Appointments; Chart Summary; and Text messages.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: David Espana
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 11-AS-20230831102939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: BRIDGES TO RECOVERY, LLC
FACILITY NUMBER: 198320138
VISIT DATE: 09/07/2023
NARRATIVE
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Regarding the allegation “Staff did not notice a change in resident's condition.” It was alleged that R#3 resident loss 35LBs of weight within 30 days. Staff interviews revealed the following: Five (5) out of Five (5) staff denied the allegations, Staff 1-5 (S#1-#5) denied “Staff did not notice a change in resident's condition.” Interviews with staff S#1-S#5 revealed that the reason R#3 had lost weight was not due to diet, but R#3 was reported to have had experienced depression symptoms 6-7 weeks before entering the facility, which had intensified. S#1-S#5 corroborated that R#3 stopped taking drugs about a year ago. S#1 stated sometimes R#3 was not hungry and S#1-S#5 stated they could not force feed R#3—some days R#3 would eats all the food at the facility that was provided to R#3. S#1-#5 stated that R#3 would stated they would not want to eat anymore. LPA could not interview R#3 due to discharge on February 3, 2023. There was one client present and discharged on 09/07/2023 at 12:19 PM who did not want to be interviewed. Record reviews indicate the following: the admission date for the R#3 was on January 2, 2023, at 1:00 PM, while the discharge/transition date was on February 3, 2023, at 1:00 PM. A record review of R#3 physician's report showed R#3 had documented weight loss due to ongoing medical conditions.

Regarding the allegation “Staff did not seek medical attention for resident in care.” It was alleged that: Staff did not seek medical attention for resident in care which led to the decline in the residents health condition. Staff interviews revealed the following: Five (5) out of Five (5) staff denied the allegation “Staff did not seek medical attention for resident in care.” Per interview with S#1 resident R#3 voluntarily stopped taking his psychiatric medicine, resulting in R#3's current medical condition. LPA could not interview any clients regarding the allegation “Staff did not seek medical attention for resident in care.” There was one client present who was discharged in the afternoon 09/07/2023. LPA could not interview family or clients at the time of visit. Record reviews indicate the following: A review of physician’s report for R#3, Admissions; Ancillary; Diagnosis; Discharge Financial; Nursing; Outcomes; Outpatient; For Review; Billing Flags; Assessment client; Account Details; Collateral; Contact Notes; Daily Client Report; Group Sessions Insurance; LABS Licensing; MARs; Medical Misc/Legal/Correspondence; PHI Log; Physician's Orders; Progress Notes; Staff Forms; Treatment Plans; Lab Orders; Lab Requisitions; * Lab Reports A; Appointments; Chart Summary; and Text messages were completed and found there’s was no evidence to corroborate neglect in care that resulted to staff not seeking medical attention for resident in care or lack of supervision resulting in resident hospitalization. Medical reports confirmed that R#3 attempted suicide at age 63, a second attempt involved self-inflicted neck and wrist lacerations (documented). R#3 was admitted to UC Irvine for two weeks.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: David Espana
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 11-AS-20230831102939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: BRIDGES TO RECOVERY, LLC
FACILITY NUMBER: 198320138
VISIT DATE: 09/07/2023
NARRATIVE
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Regarding the allegation “Staff did not notify resident's representative of unusual incident.” It was alleged that facility staff did not notify the responsible party regarding changes in residents weight and medical condition. Staff interviews revealed the following: Staff 1-5 (S#1-#5) denied the allegation “Staff did not notify resident's representative of unusual incident.” Five (5) out of Five (5) staff corroborated that client’s representatives are all contacted about incidents and that S1 would be the contact person at the facility. S1 stated that R#3 did have medical problems and displayed unusual medical behavior before entering the facility. R#3 remained calm during the examination upon being admitted to the facility. R#3 felt guilty and had fears about therapy. And R#3 stated he felt like a burden on his family owing to his lack of work and time commitment. R#3’s wife contracted COVID-19 and was quarantined. There was only one client present who was discharged in the afternoon during the visit on 09/07/2023 at 12:19 PM. LPA could not interview any clients regarding the allegation.

Record reviews indicate that: R#3’s sadness may have been negatively affected by the absence of R#3’s wife's and R#3’s son’s care. A review of physician’s report for R#3, Admissions; Ancillary; Diagnosis; Discharge Financial; Nursing; Outcomes; Outpatient; For Review; Billing Flags; Assessment client; Account Details; Collateral; Contact Notes; Daily Client Report; Group Sessions Insurance; LABS Licensing; MARs; Medical Misc/Legal/Correspondence; PHI Log; Physician's Orders; Progress Notes; Staff Forms; Treatment Plans; Lab Orders; Lab Requisitions; * Lab Reports A; Appointments; Chart Summary; and reviews of Text messages between administrator and family were completed and found there’s was no evidence to corroborate neglect in care that resulted to staff not seeking medical attention for resident in care or lack of supervision resulting in resident hospitalization. Medical reports confirmed that R#3 attempted suicide at age 63. A second attempt involved self-inflicted neck and wrist lacerations (documented). R#3 was admitted to UC Irvine for two weeks. The admission date for the R#3 was on January 2, 2023, while the discharge/transition date was on February 3, 2023. A record review of R#3 physician's report showed R#3 had document weight loss due to ongoing medical conditions.

Based on interviews conducted, record reviewed and observation, the preponderance of evidence standard has not been met. Although the allegations may have happened or is valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with Malia Lindy, Director of Operations and a copy of this report was provided.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: David Espana
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3